Yolanda Crocker
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
27
27
years of professional experience
Work History
Customer Service
Auto Club Group AAA
Jacksonville, FL
09.2020 - Current
- Processed orders, service requests and applied information to customers.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Customer Service
Arise
Greenwood, IN
02.2016 - 04.2020
- Processed orders, service requests and applied information to customers.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Researched client requests to create best possible solutions for diverse needs.
Customer Service
AAA Mid-Atlantic
Allentown, PA
04.2012 - 08.2016
- Scheduled deliveries and pickups according to customer needs.
- Provided customers with information on products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service
Capital Blue Cross
Allentown, PA
11.2007 - 01.2009
- Checked employees' benefits enrollment for accuracy and inputted all data.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Customer Service
Independence Blue Cross Blue Shield
Philadelphia, PA
11.2006 - 07.2007
- Educated clients about health insurance coverage options, benefits and costs.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Researched and resolved disputes, billing discrepancies and claims.
Provider Relation
Aetna Insurance
Blue Bell, PA
10.2002 - 12.2005
- Answered provider inquiries via email, telephone and written correspondence.
- Researched and resolved disputes, billing discrepancies and claims.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Customer Service
Cigna Tel-Drug MailOrder Pharmacy
Horsham, PA
01.1998 - 02.2002
- Processed medication mail orders, service requests and applied information to customers.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
Education
Master of Arts - Education
California University of Pennsylvania
California, PA08.2018
Bachelor of Science - Business
Strayer University
Allentown, PA08.2015
Skills
- Client Needs Assessment
- Data Entry
- Strong Problem Solver
- Microsoft Office
- Independent Worker
Timeline
Customer Service
Auto Club Group AAA
09.2020 - Current
Customer Service
Arise
02.2016 - 04.2020
Customer Service
AAA Mid-Atlantic
04.2012 - 08.2016
Customer Service
Capital Blue Cross
11.2007 - 01.2009
Customer Service
Independence Blue Cross Blue Shield
11.2006 - 07.2007
Provider Relation
Aetna Insurance
10.2002 - 12.2005
Customer Service
Cigna Tel-Drug MailOrder Pharmacy
01.1998 - 02.2002
Master of Arts - Education
California University of Pennsylvania
Bachelor of Science - Business
Strayer University