Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Yolanda Crosby

DESOTO,TX

Summary

Payment Specialist with expertise in account management and regulatory compliance. Demonstrated ability to resolve discrepancies and optimize payment processing workflows, resulting in improved customer satisfaction. Strong analytical skills and attention to detail drive effective solutions in financial operations.

Overview

34
34
years of professional experience

Work History

Payment Specialist

Vistra Energy
Irving, Texas
04.1992 - Current
  • Processed customer payments accurately and efficiently using the company software.
  • Maintained organized transaction records for easy retrieval and auditing.
  • Monitored transaction reports proactively to identify anomalies or errors.
  • Assisted in resolving payment discrepancies through thorough research and effective communication.
  • Collaborated with team members to enhance payment processing workflows.
  • I responded quickly to customer questions about payment status and issues.
  • Supported monthly reconciliation efforts by preparing required documentation.
  • Participated in training sessions to gain insights into payment systems and compliance standards.

Sr. Quality Insights & Analytics

Vistra Energy
Irving, Texas
04.2008 - 09.2022
  • Implemented innovative solutions that enhanced team performance and outcomes.
  • Organized and prioritized tasks to efficiently achieve service objectives.
  • Identified customer needs to improve service delivery and satisfaction.
  • Collaborated with cross-functional teams to resolve product issues and meet deadlines.
  • Guided colleagues to foster a collaborative work environment.
  • Received recognition from management for delivering exceptional customer service.

Education

Associate of Applied Science - Police Science

El Centro College
Dallas, TX
05-1984

Skills

  • Account management and regulatory compliance
  • Process optimization and data analysis
  • Cross-functional teamwork and effective communication
  • Attention to detail and quality control
  • Problem-solving and decision-making
  • Professional ethics and analytical abilities
  • Conflict resolution techniques

Accomplishments

  • I received the Most Valuable Player (MVP) award for Customer Experience Services in August 2019.

References

References available upon request.

Timeline

Sr. Quality Insights & Analytics

Vistra Energy
04.2008 - 09.2022

Payment Specialist

Vistra Energy
04.1992 - Current

Associate of Applied Science - Police Science

El Centro College

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