Open To Work
YOLANDA DIAZ
management
Lawrence,MA
Summary
Dedicated Assistant Manager with expertise in inventory management and customer service. Proven ability to resolve conflicts and enhance team performance, ensuring a positive customer experience.
Overview
10
10
years of professional experience
Work History
Assistant Manager
hollis donut
Lawrence, Massachusetts
03.2025 - 09.2025
- Implemented inventory management practices to optimize stock levels, contributing to reduced waste.
- Ensured compliance with health and safety regulations in food preparation areas.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Managed customer service inquiries and complaints, ensuring timely resolutions for customer satisfaction.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
Assistant Manager
holis donut
Merrimac, Massachusetts
02.2023 - 03.2025
- Coordinated daily operations and team activities to enhance workflow efficiency.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Delegated tasks to staff, establishing clear priorities and objectives.
- Recruited and trained new employees to meet job requirements.
- Mentored newly hired employees, sharing insights on company programs to facilitate onboarding.
Manager
Cafua Management
Lawrence, Massachusetts
01.2016 - 05.2020
- Coordinated employee schedules to maximize coverage during peak hours, enhancing customer experience.
- Implemented training programs for new hires to enhance customer service skills.
- Resolved customer complaints effectively to ensure satisfaction and loyalty.
- Monitored staff performance and provided feedback to address issues, fostering team development.
- Recruited and hired qualified candidates to fill open positions.
- Enforced health and safety regulations to maintain a safe work environment for all staff.
- Managed inventory levels to align with demand, preventing stockouts and minimizing waste.
- Monitored inventory levels and placed orders to maintain stock availability.
- Implemented quality control measures to uphold company standards.
Education
GED -
Adult Learning
Lawrence, MA06-1997
Skills
- Customer service
- Sales strategies
- Inventory management
- Vendor relationship management
- Employee supervision
- Staff management
- Employee training
- Staff training and development
- Sales growth
- Sales monitoring
- Team coordination
- Team building
- Scheduling and planning
- Multitasking and organization
- Money handling
- Health and safety
- Performance reviewing
- Conflict resolution
- Coaching and mentoring
- Problem-solving
- Customer relations
- Customer service and satisfaction
- Problem solving
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$0/hr - $1000/hrTimeline
Assistant Manager
hollis donut
03.2025 - 09.2025
Assistant Manager
holis donut
02.2023 - 03.2025
Manager
Cafua Management
01.2016 - 05.2020
GED -
Adult Learning