Summary
Overview
Work History
Education
Skills
Training
Timeline
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Yolanda D. Thomas

Montgomery

Summary

Ability to perform skills and training with limited supervision.

Professional attendant with strong focus on delivering high standards and achieving results. Proven ability to adapt to changing needs while maintaining reliability and team collaboration. Skilled in customer service, problem-solving, and maintaining clean, organized environment. Known for positive attitude and effective communication with both customers and team members.

Overview

6
6
years of professional experience

Work History

Softcount Attendant

PCI Gaming (Windcreek Hospitality)
10.2023 - Current
  • Collaborated with team members to improve overall service quality and guest experience.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Conducts drop and fill kiosk mschines.
  • Troubleshoots issues with kiosk.
  • Safeguards company assets.
  • Prepares diverse reports in an accurate and timely matter.


Technical Support Representative

Conduent
03.2022 - 03.2023
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Managed high levels of call flow and responded to technical support needs.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.

General Manager

Rally's Restaurant
09.2021 - 01.2022
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Facility Aid

Montgomery Community
03.2019 - 08.2021
  • Company Overview: Action Headstart
  • Action Headstart
  • Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
  • Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
  • Contributed to the creation of a positive work environment by maintaining open communication channels with colleagues and supervisors.

Education

Diploma -

G.W. Carver Sr. High School
Montgomery, Al
05-1998

Skills

  • Customer Service
  • Expense Summary
  • Inventory
  • ROS Positioning
  • Scheduling
  • Purchase Order (Create/Receive)
  • Forecasting
  • Safety Inspections
  • Deposits
  • ServSafe Certified
  • Timekeeping
  • Cash Control
  • Temp Log
  • Production
  • Guest Recovery
  • Packets
  • Payroll
  • Labor
  • Equipment Maintenance
  • Food Cost
  • Administration
  • Strong work ethic
  • Team player attitude
  • Reliability and punctuality

Training

  • Crew Basics & Technicals
  • EcoSure
  • Monthly Focus Meetings
  • Abusive Head Trauma
  • Managing Common Childhood Illnesses
  • Medication Administration in Childcare
  • Emergency Planning
  • Healthy Eaters
  • Pathing
  • Crew Safety
  • CPR/First Aid
  • Poison Prevention & Safety
  • Pediatric First Aid
  • Infection Control
  • Child Maltreatment

Timeline

Softcount Attendant

PCI Gaming (Windcreek Hospitality)
10.2023 - Current

Technical Support Representative

Conduent
03.2022 - 03.2023

General Manager

Rally's Restaurant
09.2021 - 01.2022

Facility Aid

Montgomery Community
03.2019 - 08.2021

Diploma -

G.W. Carver Sr. High School

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Yolanda D. Thomas