Yolanda Ferguson
Atlanta,GA
Summary
Responsible Bartender skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments.
Responsible Server with awesome customer service skills for many years. Providing guests with extraordinary service and fine foods. Consistently adheres to food quality, appearance and presentation requirements.
Overview
14
14
years of professional experience
Work History
Server/Bartender
Dugans Sports Bar
Tucker, GA
11.2024 - Current
- Prepared drinks according to standard recipes.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and confirmed complete orders.
- Provided exceptional service to high volume of daily customers.
Beer Vendor/Concessions
Deleware North/Atlata Braves
Marietta , GA
05.2024 - 11.2024
- Assist customers with selecting their desired beers.
- Provide customers with accurate information about beer varieties and prices.
- Collect payments from customers for purchased beers.
Server/Bartender
Main Event
Suwanee, GA
06.2023 - 06.2024
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Optimist
Atlanta, GA
02.2022 - 09.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Bartender
Mercedes-Benz Stadium
Atlanta, GA
06.2019 - 01.2023
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Server
Sage Woodfire Grill
Atlanta, GA
07.2018 - 03.2020
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Server
Luciano's Restaurant
Duluth, GA
02.2017 - 06.2019
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations
Server
TPC Sugarloaf PGA Tour
Duluth, Georgia
03.2011 - 06.2015
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Set up dining room to meet hospitality and service standards.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education
Medical Aesthetician
International School of Skin, Nailcare, And Massage Therapy
Atlanta, GA02.2013
Massage Therapy
Gwinnett College - Sandy Springs
01.2011
Mixology Certification -
Atlanta Bartending School
Atlanta, GA01.2009
Skills
Extensive Beer, Wine and Liquor Knowledge
Current alcohol Certification
Current Food Handling Certification
Timeline
Server/Bartender
Dugans Sports Bar
11.2024 - Current
Beer Vendor/Concessions
Deleware North/Atlata Braves
05.2024 - 11.2024
Server/Bartender
Main Event
06.2023 - 06.2024
Server
Optimist
02.2022 - 09.2023
Bartender
Mercedes-Benz Stadium
06.2019 - 01.2023
Server
Sage Woodfire Grill
07.2018 - 03.2020
Server
Luciano's Restaurant
02.2017 - 06.2019
Server
TPC Sugarloaf PGA Tour
03.2011 - 06.2015
Medical Aesthetician
International School of Skin, Nailcare, And Massage Therapy
Massage Therapy
Gwinnett College - Sandy Springs
Mixology Certification -
Atlanta Bartending School