Yolanda Fernandez Nolasco
San Jose,CA
Summary
I would like to secure a challenging administrative position, by providing my professional work experience. I'm looking forward to grow with an enthusiastic approach to adapt quickly and effectively to the development of your organization/company.
Overview
15
15
years of professional experience
Work History
Secretary
AAA Quality Home Care
01.2020 - Current
- Greet and assist clients, contractors with inquiries
- Provide general secretarial support for office and marketing department, in order to ensure efficiency and effectiveness within office
- Answer and screen incoming calls, and relay adequate messages to correct party
- Performed administrative clerical skills in organizing and maintaining file system in office
- Handled re-ordering and inventory of office supplies
- Overlooked incoming and outgoing faxes and mail
- Responsible for faxing and responding to emails in timely manner
- Utilized bilingual, communication, and customer service skills daily
- Responsible for ensuring safe handling of incoming checks for accounts receivable
- Maintain office clean and organized
- Informed clients and health care facilities about In home care services provided, via phone and email
- Gather all timesheets and generate report for payroll department in a timely manner.
- Handled account receivables and some account payables
- Responsible for filing system and archives.
- Utilized my customer service skills on daily basis.
Front Desk Receptionist
Goldtek Laptop Macbook Repairs Corp (Formerly: Goldtek Computer, Inc.)
01.2011 - 05.2019
- Politely welcomed arriving customers, and respond to their repair needs inquiries
- Provide secretarial support to all staff to ensure efficiency and effectiveness of company
- Answer and screened incoming calls to direct them to correct party, and relay messages
- Ensure timely and accurate processing of customer invoices in quickbooks database
- Responsible for accurate processing of accounts receivable into Quickbooks database
- Prepare all material for shipping and receiving, ensuring that get send out appropriately and accordingly
- Maintain general filing system for office
- Responsible for logging in and assigning order numbers to all incoming laptops, desktops, tablets, and devices, and putting up on rack for technicians
- Ensure all paperwork needed for delivery department accordingly
- Maintaining flow of updates of incoming and outgoing laptops for clients in timely manner, via phone, email, or shared Google docs
- Assist techs with inquiries of parts needed and followed up via call or email with vendors, local or internet
- Responsible for inventory of office supplies and re-ordering of supplies
- Maintain office clean and organized
Education
(GED) - GED
State of California Equivalency Certificate (GED)
San Jose, CA11-2006
DA Front Office Management - Certification
Central County Occupational Center
San Jose, CA06-1991
Skills
- Excel (Basic-Intermediate 9 years)
- 10 Key Touch-See-Reverse (Intermediate-Expert 13 years)
- Customer Service Skills (Expert 20 years)
- Organizational and time management Skills (Expert 15 years)
- Written and verbal communication Skills (Intermediate-Expert 11 years)
- Microsoft Computer Skills (Basic-Intermediate 20 years)
- Bilingual Spanish and English (Fluently-Expert 30 years)
- Data Entry Skills (Expert 20 years)
- QuickBooks accounting (Basic-Intermediate 12 years)
Timeline
Secretary
AAA Quality Home Care
01.2020 - Current
Front Desk Receptionist
Goldtek Laptop Macbook Repairs Corp (Formerly: Goldtek Computer, Inc.)
01.2011 - 05.2019
DA Front Office Management - Certification
Central County Occupational Center
(GED) - GED
State of California Equivalency Certificate (GED)
ABILITIES AND EXHIBITS
- Ability to handle multiple tasks, prioritize and pay meticulous attention to detail
- Quick learning ability while adhering company policies and procedures
- Exhibits team management, ability to think and act independently
- Exhibit sense of responsibility and dependability-Committed to importance and being a positive asset