Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yolanda Gomez

NEWBRAUNFELS,TX

Summary

Dynamic professional with extensive experience in customer service within the banking sector. Skilled in problem-solving and teamwork, consistently delivering effective solutions and elevating client interactions to enhance service quality.

Overview

1
1
Language
28
28
years of professional experience

Work History

Customer Service Representative

PNC Bank
New Braunfels, Texas
08.2021 - Current
  • Resolved customer complaints by providing effective solutions and support.
  • Assisted customers with account inquiries and transaction concerns.
  • Processed customer transactions efficiently using banking software.
  • Educated clients about bank products and services available to them.
  • Maintained accurate records of customer interactions and transactions.
  • Collaborated with team members to improve service delivery processes.

Loss Prevention Security Officer

Harland Clarke Corporation
NEWBRAUNFELS, TX
11.1998 - 08.2021
  • Conducted regular surveillance using CCTV systems to identify suspicious activities.
  • Monitored premises to deter theft and ensure safety protocols.
  • Collaborated with law enforcement during investigations of incidents on-site.

Education

New Braunfels High School
NEWBRAUNFELS, TX

Skills

  • Customer service
  • Complaint resolution
  • Transaction processing
  • Banking software
  • Account management

Languages

English
Professional

Timeline

Customer Service Representative

PNC Bank
08.2021 - Current

Loss Prevention Security Officer

Harland Clarke Corporation
11.1998 - 08.2021

New Braunfels High School
Yolanda Gomez