Dynamic professional with extensive experience in customer service within the banking sector. Skilled in problem-solving and teamwork, consistently delivering effective solutions and elevating client interactions to enhance service quality.
Overview
1
1
Language
28
28
years of professional experience
Work History
Customer Service Representative
PNC Bank
New Braunfels, Texas
08.2021 - Current
Resolved customer complaints by providing effective solutions and support.
Assisted customers with account inquiries and transaction concerns.
Processed customer transactions efficiently using banking software.
Educated clients about bank products and services available to them.
Maintained accurate records of customer interactions and transactions.
Collaborated with team members to improve service delivery processes.
Loss Prevention Security Officer
Harland Clarke Corporation
NEWBRAUNFELS, TX
11.1998 - 08.2021
Conducted regular surveillance using CCTV systems to identify suspicious activities.
Monitored premises to deter theft and ensure safety protocols.
Collaborated with law enforcement during investigations of incidents on-site.