Yolanda Gonzalez
Customer Service
Pomona,CA
Summary
Seeking a position I’m passionate about where I could maximize the use of excellent administrative and customer service skills in a team environment. Committed to upholding highest standards of customer service and safe food handling practices.
Overview
22
22
years of professional experience
Work History
Beer Server - LA Fair
Oak View Group
05.2023 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Customer Service
Family Dollar
11.2020 - 10.2021
- Greeted customers and responded to informational request
- Counted tills at beginning of shift with start money, balanced and reconciled register reflecting any discrepancies , refunds and account referrals
- Correctly processed all payment types
Life Insurance Agent
American Income
04.2018 - 07.2019
- Maintained high standards of customer service by building relationships with clients.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
Health Assistant / Attendance Clerk
Claremont Unified School District
09.2009 - 02.2017
- Demonstrated initiative and integrity while weighing the risks of decisions while maintaining total accountability for those decisions
- Successfully multi-tasked and prioritized general request from administration to ensure inferential results
- Identify and administer prescribed medications to students in accordance with State laws as well as with District policies and procedures
Cheerleading Coach/ Advisor
Claremont Unified School District
10.2005 - 02.2017
- Demonstrated ability to make decisions, take actions and commit to course of action in order to reach objective or meet deadline
- Instruct and prepare annual safety meeting for 25 or more cheerleaders
- Prepared reports for monthly booster meetings while overseeing budget to ensure expenses will be covered with fundraising
- Ability to be versatile
Campus Monitor
Claremont Unified School District
09.2005 - 06.2009
- Supervised students actions and behaviors while identifying potential emergency situations to implement procedures to correct and defuse situations
Customer Service Representative
So Cal Edison
Rosemead, CA
10.2001 - 02.2005
Education
Incomplete AA degree -
Mt. SAC
Walnut, CADiploma -
Baldwin Park High School
Baldwin Park, CASkills
- Type 50 wpm
- Proficient in computer skills
- Inbound/ Outbound calling
- Liquor, Beer and Wine Knowledge
- Health Code Compliance
- Responsible Alcohol Service
- Food Preparation and Safety
- Administrative Support
- Managing Multiple Tasks
- Problem-Solving Ability
Volunteer Work
Union Site Rep Coordinator - CSEA
Oversaw each school sites classified union employees
C.E.R.T. - Claremont Police Department
Safety Liaison for Claremont Unified School District / Oakmont School
Certification
California Food Handlers Certificate
Valid through : 04/2023 - 04/2026
California Responsible Beverage Service Certificate
Valid through : 04/2023 - 04/2026
Timeline
Beer Server - LA Fair
Oak View Group
05.2023 - 06.2023
Customer Service
Family Dollar
11.2020 - 10.2021
Life Insurance Agent
American Income
04.2018 - 07.2019
Health Assistant / Attendance Clerk
Claremont Unified School District
09.2009 - 02.2017
Cheerleading Coach/ Advisor
Claremont Unified School District
10.2005 - 02.2017
Campus Monitor
Claremont Unified School District
09.2005 - 06.2009
Customer Service Representative
So Cal Edison
10.2001 - 02.2005
Incomplete AA degree -
Mt. SAC
Diploma -
Baldwin Park High School
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