YOLANDA GUERRY
Maple Hts.,Ohio
Summary
Licensed Direct Support Professional caring for disabled veterans. Detailed General Manager with expertise in operating a functional restaurant with a team of twenty plus employees. Certified and licensed to manage and maintain several hair salons with very little to no supervision. Reliable and capable of successfully resolving issues and complaints. Looking for a new management role where hard work and dedication will be highly valued.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Direct Support Professional
VILLAGE CAREGIVING LLC.
04.2021 - Current
- Work with all veterans in the city of Ohio, travel to their homes and gave them one on one help and also assist in their daily care and activities
- I also provide them with hair cuts, trimming beards and lining them up as needed so they can feel and look their best at all times whether inside or outside.
Direct Support Professional
Helping HANDS LLC.
02.2020 - 12.2020
- Worked twelve hour shifts and cared for clients with disabilities in their homes on a daily basis
- I prescribed their medications to them when needed or as needed
- Took their vitals prepared their meals, did light housekeeping, laundry and assisted them with their appointments when scheduled
- Also set up a daily activities plan to encourage them to use their mobile skills inside and outside of their comfort zone.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
MANAGER/STYLIST
RECREATING SHAPES OF FACES SALON
01.2012 - 11.2019
- Processed credit and debit card payments and returned the proper change for cash purchases
- Increased sales by 3%
- Efficiently addressed customer issues to ensure quick and successful resolution.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
MANAGER/STYLIST
Salon Ps
07.2011 - 11.2015
- Took on multiple duties from opening and closing the salon, working front desk answering the phone, taking messages, greeting customers, styling hair of all kinds.
General Manager
McDonald's
04.2005 - 04.2011
- Offered exceptional customer service to differentiate and promote the company brand
- Oversaw a team of one assistant manager, three team leaders and twenty plus full-time & part-time crew members.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Store Manager
McDonald's
06.2002 - 01.2005
- Efficiently addressed customer issues to ensure quick and successful resolution
- Mentored the team on effective upselling and cross-selling techniques.
Education
No Degree - Business Administration And Management
Ashford University
San Diego, CA05.2027
MANAGING COSMETOLOGY
Raphael's Salem Beauty
07.2010
G.E.D.
Lawton School
Southfield, MI01.2006
Diploma - OPERATIONAL TRAINING
Hamburger University
Chicago, IL01.2005
TEACHER AIDE
Valley View Elementary School
Cleveland, OH01.2004
BASIC MANAGEMENT TRAINING
Burger King
Cleveland, OH01.2004
Skills
- Recruiting and hiring
- Staff Development
- Inventory control, ordering, stocking product, daily count, EOM
- Supervised and trained new hires
- Cross-functional team management
- Overseeing scheduling of management and crew
- Oversaw four salons in different nursing facilities
- Team oversight, handled residents accounts
- Implemented games and planned outings for clients for the month
- Scheduled appointments, visited clients on a daily basis
Certification
SERVSAFE CERTIFICATION
Activities
- Leadership Development Program
- Member, Small Business Association, 2008 - present
Timeline
Direct Support Professional
VILLAGE CAREGIVING LLC.
04.2021 - Current
Direct Support Professional
Helping HANDS LLC.
02.2020 - 12.2020
MANAGER/STYLIST
RECREATING SHAPES OF FACES SALON
01.2012 - 11.2019
MANAGER/STYLIST
Salon Ps
07.2011 - 11.2015
General Manager
McDonald's
04.2005 - 04.2011
Assistant Store Manager
McDonald's
06.2002 - 01.2005
No Degree - Business Administration And Management
Ashford University
MANAGING COSMETOLOGY
Raphael's Salem Beauty
G.E.D.
Lawton School
Diploma - OPERATIONAL TRAINING
Hamburger University
TEACHER AIDE
Valley View Elementary School
BASIC MANAGEMENT TRAINING
Burger King
SERVSAFE CERTIFICATION
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