Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Hallback

Moore Haven

Summary

Dynamic General Manager with extensive experience at Wendy's, excelling in operations management and team building. Proven track record in enhancing service quality and reducing waste through effective inventory control. Skilled in staff training and performance evaluation, fostering a culture of excellence and customer satisfaction.

Overview

18
18
years of professional experience

Work History

General Manager

wendys
Lehigh Acres
10.2019 - Current
  • Oversaw daily operations and ensured compliance with company policies.
  • Managed staff schedules to optimize labor efficiency and coverage.
  • Trained and developed team members to enhance service quality.
  • Implemented inventory management procedures to reduce waste.
  • Conducted performance evaluations and provided constructive feedback to staff.
  • Ensured adherence to food safety standards and regulations during service.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.

Co-manager

wendys
clewiston
06.2007 - 09.2019
  • running shifts
  • control food
  • engage with customers
  • very friendly

Education

High School Diploma -

Moore Haven Jr-sr High School
Moore Haven, FL
06-2000

Skills

  • Operations management
  • Inventory control
  • Staff training
  • Performance evaluation
  • Food safety compliance
  • Customer relationship management
  • Team building
  • Visionary leadership

Timeline

General Manager

wendys
10.2019 - Current

Co-manager

wendys
06.2007 - 09.2019

High School Diploma -

Moore Haven Jr-sr High School

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