Yolanda Hamlet
Landover,MD
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Manager
The Arc Of Prince George's County
Largo, MD
08.2021 - Current
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
Lead Staffing Coordinator
The Arc Of Prince George's County
Largo, MD
05.2021 - Current
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
Direct Support Professional
The Arc Of Prince George's County
Largo, MD
02.2017 - Current
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
Residential Counselor
The Arc Of Prince William County
Woodbridge, VA
06.2016 - 02.2017
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
Direct Support Professional Caregiver
Frontline Community Services
Beltsville, MD
12.2014 - 06.2016
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Direct Support Professional Caregiver
Valentine Community Services
Washington, DC
03.2012 - 06.2016
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Education
Parkdale High School
Riverdale, MD06.1986
Skills
- Organizational Performance
- Accounting Techniques
- Public Speaking
- Strategic Direction
- Financial Statements
Certification
- Licensed Medication Tech - 5 years
Timeline
Program Manager
The Arc Of Prince George's County
08.2021 - Current
Lead Staffing Coordinator
The Arc Of Prince George's County
05.2021 - Current
Direct Support Professional
The Arc Of Prince George's County
02.2017 - Current
Residential Counselor
The Arc Of Prince William County
06.2016 - 02.2017
Direct Support Professional Caregiver
Frontline Community Services
12.2014 - 06.2016
Direct Support Professional Caregiver
Valentine Community Services
03.2012 - 06.2016
Parkdale High School