Yolanda Harris
Chicago,IL
Summary
Highly creative and resilient individual with a diverse background in high-end retail and administrative support. Over three years of experience in the retail industry, honing customer service and problem-solving skills. Valuable experience as a secretary assistant during senior year of high school. Currently employed as a lockbox extractor at JP Morgan, consistently delivering exceptional results and maintaining an outstanding work record. Unwavering dedication to work ensures efforts are always recognized and appreciated.
Overview
9
9
years of professional experience
Work History
Lockbox Remittance Processor (Extraction Team)
JP Morgan
08.2024 - 03.2025
- Preparing batches of work by removing payments and forms from envelopes
- Verifying checks through customer (USCIS application) specific instructions for processing
- Matching check images to corresponding material while validating quality of images
- Maintaining productivity and quality standards
- Contributing to meeting team goals in addition to individual responsibilities
- Working in all areas/departments of production as needed
- Making judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or manager
- Verify that the USCIS applicant's name, residence, alien number, checks/money order, credit card authorization, fee waivers, medical documentation, and name on school transcripts match the applying applicant
- Following procedures concerning suspicious envelopes and packages, damaged documents and packages, blank and voided checks, non-check/cash payments, packages sent to the incorrect address, and documents that belong to the wrong applicant
- Operating inside a fast-paced setting with a 100% satisfaction rate and deadlines
Sales Associate (Handbags and Luggages/ Fine & Fashion Jewelry)
Bloomingdale's
07.2021 - 08.2024
- Company Overview: Beverly Hills Center/ 900 N Michigan
- Team player and proper communication skills with peers, such as keeping up to date with co-workers and managers about store events, merchandise, and issues and resolution to problems regarding the store and customers
- Greeting and assisting customers when coming into the department and meeting their needs
- Responsible for merchandising products on the sales floor as well as rearranging and organizing other department floors and stockrooms
- Responsible for shipping and handling orders via phone, computer, and sent-from-store shipments for clients and customers
- Leadership role for seasonal and new-hire employees, giving hands-on training on registers, merchandising, and product knowledge
- Problem-solving for customers when it comes to concerns, complaints, or understanding store policy
- Hosting special events for vendors and learning about company brands
- Responsible for floor visuals, rearranging props, posters, and mannequins, and organizing and relocating merchandise
- Leadership role for seasonal and new-hire employees, giving hands-on training on registers, merchandising, and product knowledge
- Beverly Hills Center/ 900 N Michigan
Secretary Assistant
Jewish Vocational Services
05.2016 - 07.2016
- Responsible for scheduling and creating flyers for the job-searching meetings the JVS provides to the community
- Responsible for minor recordkeeping and organizing company files
- Greeting and assisting clients as they arrived at the center seeking assistance
- Maintaining and cleaning the office floor, supply room, and break room
- Sorted mail and packages and delivered them promptly and to the appropriate location
- Note-taking, copying, and printing files; answering phones and answering client's answers appropriately
Education
Expected To Graduate 2022 - Animation And Special Effects
Santa Monica College
Santa Monica, CA06.2019
Highschool Diploma - AP Art Student Senior Year
Santa Monica Highschool
Santa Monica, California06.2017
Skills
- Cashiering
- Customer Services
- Communication
- Documentation
- Leadership Roles
- Personal Assistant
- Processing Checks/Money
- Phone Etiquette
- Problem-Solving
- Retail
- Recordkeeping
- Self-Starter
- Shipping and Handling
- Team-Player
Additional Information
- AWARDS , Third place in the Tory Burch handbag-selling contest in Fall 2022 Received store credit for opening five store credit cards in the "credit opening" contest in spring 2023. Second place in the "propriety credit card" sales contest in the winter of 2024.
Timeline
Lockbox Remittance Processor (Extraction Team)
JP Morgan
08.2024 - 03.2025
Sales Associate (Handbags and Luggages/ Fine & Fashion Jewelry)
Bloomingdale's
07.2021 - 08.2024
Secretary Assistant
Jewish Vocational Services
05.2016 - 07.2016
Expected To Graduate 2022 - Animation And Special Effects
Santa Monica College
Highschool Diploma - AP Art Student Senior Year
Santa Monica Highschool
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