Yolanda Henestroza
San Rafael
Summary
Dynamic Assistant Manager with proven skills in customer service, bilingual communication, and team leadership. Committed to enhancing customer experiences and driving sales through effective decision-making and a positive attitude.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Dollar Tree
San Rafael, CA
04.2024 - Current
- Supervised daily store operations, ensuring optimal inventory management and customer service standards.
- Trained and mentored team members on operational procedures and sales techniques to enhance performance.
- Implemented visual merchandising strategies to improve product presentation and drive sales.
- Conducted regular stock audits to maintain accurate inventory levels and reduce discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Manager, Customer Service
Ross
San Rafael, CA
11.2018 - 04.2024
- Led customer service team to enhance service delivery and improve overall customer satisfaction.
- Streamlined communication processes between departments, ensuring timely resolution of customer inquiries.
- Analyzed customer feedback data to identify trends and implement strategic enhancements to service protocols.
- Refreshed clothing stock in retail shops to keep displays filled.
Small Business Owner
Self-employeed
Petaluma, CA
01.2012 - 11.2016
- Developed and implemented marketing strategies to increase customer engagement and sales.
- Managed financial operations, including budgeting, forecasting, and expense tracking.
- Established strong vendor relationships to enhance supply chain efficiency and product quality.
- Oversaw daily operations, ensuring optimal workflow and resource allocation for business sustainability.
Sales Associate
Bannana Republic
Corte Madera, CA
02.2010 - 06.2014
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels through regular audits.
- Processed sales transactions efficiently using POS systems, reducing wait times for customers.
- Collaborated with team members to create visually appealing product displays, increasing store traffic.
Education
High School Diploma -
College of Marin
Greenbrae, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Friendly, positive attitude
- bilingualism
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager
Dollar Tree
04.2024 - Current
Assistant Manager, Customer Service
Ross
11.2018 - 04.2024
Small Business Owner
Self-employeed
01.2012 - 11.2016
Sales Associate
Bannana Republic
02.2010 - 06.2014
High School Diploma -
College of Marin