Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

YOLANDA JAMES

LUBBOCK,TX

Summary

Experienced in patient advocacy and skilled in hemodialysis and phlebotomy. Demonstrated success in providing compassionate care and maintaining compliance with safety regulations and HIPAA standards. Focused on improving patient health outcomes through collaboration and education within healthcare teams.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Patient Health Advocate

Somatus Health Care
01.2022 - 04.2025
  • Coordinated timely access to care and resources for hundreds of patients monthly, reducing delays in treatment and improving patient satisfaction.
  • Educated patients on treatment options, rights, and resources, empowering them to make informed healthcare decisions.
  • Supported patients in navigating complex healthcare systems, coordinating dozens of referrals weekly and resolving billing issues to reduce financial barriers.
  • Identified barriers to care for underserved populations, connecting patients with community resources and financial assistance programs, resulting in improved continuity of care.
  • Ensured HIPAA compliance by maintaining 100% accurate documentation of patient interactions, treatment progress, and outcomes.
  • Partnered with multidisciplinary teams to create patient-centered care plans, directly improving overall health outcomes.

Certified Clinical Hemodialysis Technician

US Renal Dialysis
02.2019 - 12.2022
  • Operated and maintained hemodialysis machines for 15–20 patients per shift, ensuring proper setup, calibration, and safe treatments.
  • Performed vascular access procedures and administered anesthesia, maintaining zero major complications through strict adherence to sterile techniques.
  • Educated patients and families on dialysis care and lifestyle adjustments, leading to improved patient compliance and kidney health outcomes.
  • Maintained detailed treatment records with 100% accuracy, supporting quality assurance and compliance with HIPAA standards.
  • Enforced infection control protocols, contributing to a zero cross-contamination record during tenure.
  • Collaborated with nephrologists, nurses, and dietitians to implement individualized care plans, improving patient retention and satisfaction scores.
  • Provided emotional support and advocacy for patients coping with chronic kidney disease, enhancing quality of life and trust in care team.

Phlebotomist

Precision Labs
2013 - 11.2019
  • Conducted more than 50 daily venipunctures and skin punctures with a focus on accuracy and patient comfort.
  • Achieved error-free specimen processing through meticulous labeling and handling procedures.
  • Sustained detailed patient documentation in compliance with safety and infection control standards, maintaining zero violations.
  • Oversaw phlebotomy supply inventory to mitigate shortages and support efficient lab operations.
  • Enhanced operational efficiency by assisting with lab equipment upkeep and working closely with the healthcare team.

Education

High School Diploma - undefined

Dunbar High School
Lubbock, TX

Skills

  • Health literacy expertise
  • Navigation of healthcare systems
  • Research proficiency and documentation skills
  • Customer assistance strategies
  • Compliance with HIPAA standards
  • Clinical data entry proficiency
  • Coordination of care services
  • Management of inbound calls
  • Collaborative teamwork skills
  • Critical thinking and problem resolution
  • Efficient time management practices
  • detail-oriented multitasking

Certification

Hemodialysis Technician (05/2013) | Nephrology Nursing Certification Commission

Accomplishments

CCHT certification obtained 2015, have experience in hospital and correctional facilities. Experienced in travel and floating roles as well

Timeline

Patient Health Advocate

Somatus Health Care
01.2022 - 04.2025

Certified Clinical Hemodialysis Technician

US Renal Dialysis
02.2019 - 12.2022

High School Diploma - undefined

Dunbar High School

Phlebotomist

Precision Labs
2013 - 11.2019

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YOLANDA JAMES