YOLANDA JAMES
Lubbock,TX
Summary
Dedicated healthcare professional with expertise in navigating complex healthcare systems and coordinating patient care services. Proven ability to educate and empower patients, ensuring compliance with HIPAA standards and improving healthcare outcomes. Eager to leverage skills in health literacy and collaborative teamwork to excel as a Health Services Manager.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Patient Health Advocate
Somatus Dialysis Health Care
Lubbock, TX
01.2022 - 06.2026
- Coordinated timely access to care and resources for hundreds of patients monthly, reducing delays in treatment and improving patient satisfaction.
- Educated patients on treatment options, rights, and resources, empowering them to make informed healthcare decisions.
- Supported patients in navigating complex healthcare systems, coordinating dozens of referrals weekly and resolving billing issues to reduce financial barriers.
- Identified barriers to care for underserved populations, connecting patients with community resources and financial assistance programs, resulting in improved continuity of care.
- Ensured HIPAA compliance by maintaining 100% accurate documentation of patient interactions, treatment progress, and outcomes.
- Partnered with multidisciplinary teams to create patient-centered care plans, directly improving overall health outcomes.
- Assessed clients' needs, developed service plans, and monitored progress towards goals.
- Educated patients about preventive care measures such as nutrition, exercise, stress management.
- Provided support to individuals in accessing community resources such as housing, transportation, food assistance, healthcare services.
- Performed administrative duties such as scheduling appointments and managing client files.
- Facilitated communication between patients and other healthcare professionals to ensure quality care.
- Participated in continuing education activities to stay abreast of current trends in the field of health advocacy.
- Provided emotional support during difficult times or crisis situations.
Certified Clinical Hemodialysis Technician
Lubbock Kidney Care Center
Lubbock, TX
12.2024 - 03.2026
- Administered hemodialysis treatments to patients, ensuring adherence to safety protocols and best practices.
- Monitored patient vital signs and dialysis parameters, promptly responding to any complications or changes in condition.
- Collaborated with interdisciplinary teams to develop individualized treatment plans for optimal patient outcomes.
- Educated patients and families on dialysis processes, fostering understanding and compliance with treatment regimens.
Certified Clinical Hemodialysis Technician
US Renal Dialysis
Lubbock, TX
02.2019 - 12.2022
- Operated and maintained hemodialysis machines for 15-20 patients per shift, ensuring proper setup, calibration, and safe treatments.
- Performed vascular access procedures and administered anesthesia, maintaining zero major complications through strict adherence to sterile techniques.
- Educated patients and families on dialysis care and lifestyle adjustments, leading to improved patient compliance and kidney health outcomes.
- Maintained detailed treatment records with 100% accuracy, supporting quality assurance and compliance with HIPAA standards.
- Enforced infection control protocols, contributing to a zero cross-contamination record during tenure.
- Collaborated with nephrologists, nurses, and dietitians to implement individualized care plans, improving patient retention and satisfaction scores.
- Provided emotional support and advocacy for patients coping with chronic kidney disease, enhancing quality of life and trust in care team.
Phlebotomist
Precision Labs
Lubbock, TX
01.2013 - 11.2019
- Conducted more than 50 daily venipunctures and skin punctures with a focus on accuracy and patient comfort.
- Achieved error-free specimen processing through meticulous labeling and handling procedures.
- Sustained detailed patient documentation in compliance with safety and infection control standards, maintaining zero violations.
- Oversaw phlebotomy supply inventory to mitigate shortages and support efficient lab operations.
- Enhanced operational efficiency by assisting with lab equipment upkeep and working closely with the healthcare team.
- Successfully drew blood from patients of all ages and skill levels in a timely manner.
- Calmly handled difficult or challenging situations that arose while performing phlebotomy duties.
Education
High School Diploma -
Dunbar High School
Lubbock, TXSkills
- Health literacy expertise
- Research proficiency and documentation skills
- Compliance with HIPAA standards
- Coordination of care services
- Collaborative teamwork skills
- Efficient time management practices
- Navigation of healthcare systems
- Customer assistance strategies
- Clinical data entry proficiency
- Management of inbound calls
- Critical thinking and problem resolution
- Detail-oriented multitasking
Certification
Hemodialysis Technician, 05/2013, Nephrology Nursing Certification Commission
Timeline
Certified Clinical Hemodialysis Technician
Lubbock Kidney Care Center
12.2024 - 03.2026
Patient Health Advocate
Somatus Dialysis Health Care
01.2022 - 06.2026
Certified Clinical Hemodialysis Technician
US Renal Dialysis
02.2019 - 12.2022
Phlebotomist
Precision Labs
01.2013 - 11.2019
High School Diploma -
Dunbar High School