Yolanda Kurfurst
Bellport,NY
Summary
Experienced Sales Representative skilled in building relationships and utilizing advanced product knowledge to consistently achieve customer retention goals. I also a problem solver by nature and a team player.
Overview
40
40
years of professional experience
Work History
Sales Representative
Positive Promotions Inc.
Hauppauge, NY
08.2021 - 08.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Negotiated pricing contracts with customers to maximize profits.
- Collaborated with other departments such as marketing, finance, logistics.
- Attended industry events such as conferences, seminars.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Developed key customer relationships to increase sales.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
General Manager
ADI of NY
Riverhead, NY
09.2009 - 07.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Designed sales and service strategies to improve revenue and retention.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Sales Manager
Keystone Automotive
Exeter, PA
01.1985 - 01.2008
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Maintained accurate records of all transactions between customers and company representatives.
- Performed sales consultations and educated clients on products and services.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Oversaw regional and local sales managers and staff.
Education
High School Diploma -
Sachem
Lake Grove, NY06-1983
Suffolk County Community College
Selden, NYSkills
- Client Service
- Network development
- Lead Generation
- Business Development
- Account Management
- Process Improvement
Affiliations
I am a self proclaimed foodie. Enjoy trying new restaurants and the company of good friends. I am enjoy time with my family.
References
References available upon request.
Timeline
Sales Representative
Positive Promotions Inc.
08.2021 - 08.2024
General Manager
ADI of NY
09.2009 - 07.2020
Sales Manager
Keystone Automotive
01.1985 - 01.2008
High School Diploma -
Sachem
Suffolk County Community College
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