Yolanda Labeaux
Houston,TX
Summary
Dynamic professional with a proven track record at Admiral Security Services, Inc., excelling in guest relations and conflict resolution. Leveraging exceptional communication skills and expertise in reservation systems, I consistently enhanced guest experiences and streamlined operations, contributing to improved satisfaction rates. A dedicated team player committed to delivering outstanding service.
Overview
7
7
years of professional experience
Work History
Front Desk Concierge
Admiral Security Services, Inc.
Houston, TX
12.2024 - Current
- Greeted guests with professionalism and warmth, ensuring a welcoming atmosphere.
- Assisted with check-in and check-out processes, streamlining guest arrival and departure experiences.
- Managed reservation systems to ensure accurate booking information and guest preferences.
- Coordinated with housekeeping and maintenance staff to fulfill guest requests promptly.
Aircraft Cabin Cleaner Supervisor
G2 Secure Staff
Houston, TX
10.2021 - 12.2024
- Conducted thorough cleaning of aircraft cabins to ensure compliance with safety and sanitation standards.
- Utilized specialized cleaning equipment and products for efficient cabin maintenance and appearance enhancement.
- Collaborated with team members to streamline cleaning processes, improving turnaround times between flights.
- Inspected cabin areas for damage or irregularities, reporting findings to supervisors for timely resolution.
Customer Service Representative
Alorica
Beaumont, TX
01.2019 - 03.2021
- Resolved customer inquiries efficiently to enhance satisfaction and retention.
- Collaborated with team members to streamline service processes and improve response times.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Trained new employees on best practices for effective customer engagement and support.
Medical Assistant
Medical Plus
Beaumont, TX
04.2018 - 02.2019
- Administered patient care and support, ensuring comfort and effective communication.
- Assisted healthcare providers with examinations and procedures, maintaining high standards of hygiene and safety.
- Managed patient records using electronic health record (EHR) systems, ensuring accuracy and confidentiality.
- Coordinated appointments and follow-up care, improving patient flow and satisfaction rates.
Education
License -
Texas Carrers
Beaumont, TXSkills
- Team player attitude
- Conflict resolution
- Exceptional communication
- Transportation coordination
Timeline
Front Desk Concierge
Admiral Security Services, Inc.
12.2024 - Current
Aircraft Cabin Cleaner Supervisor
G2 Secure Staff
10.2021 - 12.2024
Customer Service Representative
Alorica
01.2019 - 03.2021
Medical Assistant
Medical Plus
04.2018 - 02.2019
License -
Texas Carrers