MS Office
YOLANDA LEWIS
Medical Assistant/Staff Trainer
Atlanta,GA
Summary
A highly motivated and dedicated healthcare professional with over 24 years of experience, demonstrating a proven track record of excellence at individual, team, and organizational levels. Skilled in training physicians and new staff which includes EMR, and the implementation of new office policies and procedures. Committed to providing exceptional customer service in both clinical and administrative capacities. A reliable team player known for an outgoing, positive demeanor and a talent for building rapport with providers and patients. Driven to uphold customer satisfaction and contribute to company success. Specializes in delivering quality, efficiency, and process optimization. An articulate, energetic, and results-driven individual with a strong passion for fostering relationships, forging partnerships, and expanding businesses. Capable of multitasking and managing workloads independently with meticulous attention to detail. A professional seeking to leverage a medical background and team-building skills in a deadline-oriented environment.
Overview
24
24
years of professional experience
Work History
Medical Assistant | Trainer
North Atlanta OB/GYN
02.2019 - 06.2024
- Precepts and trains newly hired clinical staff on office workflow and electronic medical records (EMR).
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Consistently meets operational targets by leading and inspiring clinical team to efficiently manage both administrative and clinical responsibilities.
- Monitors front and back-office workflow to correct problems and implement proactive improvements for better patient care.
- Explaining insurance benefits to patients involves clarifying terms such as coinsurance, deductibles, and copays.
- Triages over 50 calls incoming calls per day for providers, determine callers' needs for immediate appointments or scheduled visits.
- Assist physicians with examinations and in-office procedures.
- Phones in prescriptions and electronically transmits them to pharmacies.
- Enhances patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Obtains prior authorizations from insurance for in-office procedures and medications.
- Maintains medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant | Administrative Assistant
Maternity and Gynecology Associates
11.2000 - 12.2018
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Trained all new hires on EMR and clinical workflow while managing employees to achieve maximum production
- Worked in tandem with medical and administrative staff to foster an environment that is patient-centric, engaging, and empathetic.
- Managed medical records through filing, organizing, and scanning documents.
- Triaged incoming calls for providers to determine callers' needs for immediate appointments or scheduled visits.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Recorded patients' vital signs and health history and provided assistance to physicians during exams and procedures.
- Contacted and sent faxes to pharmacies for prescription submissions and refill requests.
- Provided assistance with routine checks and diagnostic tests through collection and processing of specimens.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Instructed patients on medication usage, procedural details, and care plan adherence.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
Currently Attending - Bachelor of Science Healthcare Administration
Western Governors University
06.2025
Allied Health Program - Medical Assisting
Delaware Technical And Community College
Newark, DE1999
High School Diploma -
New York, NY
06.1991
Skills
- Training physicians and staff on Electronic Medical Record (EMR) systems
- Create new employee profiles for EMR, external labs and hospitals
- eclinicalWorks (Expert)
- Athenahealth (Expert)
- Centricity (Expert)
- Greenway (Expert)
- Cerner (Proficient)
- Excellent problem-solving skills
- HIPAA Compliance
- Medical Terminology
- OB/GYN Procedures
- Patient Flow Management
- Medical billing and coding
- Customer Service
- Insurance Verification
- Prior Authorization
- Completing insurance forms
- Medical office administration
- Conscientious Healthcare professional offering over 24 years of experience in fast-paced settings Competent in patient care and physician assistance Positive and upbeat with excellent communication skills
- Sanitized, restocked, and organized exam rooms and medical equipment
- Facilitated a positive work environment by fostering teamwork and collaboration among staff members
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits
- Reduced wait times for patients by implementing an efficient triage system for urgent cases
Certification
CPR/BLS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Software
Windows
MacOS
Linux
(Superuser) eClinicalWorks
(Superuser) Greenway Health Prime Suite
Centricity
Cerner
Athenahealth
Timeline
Medical Assistant | Trainer
North Atlanta OB/GYN
02.2019 - 06.2024
Medical Assistant | Administrative Assistant
Maternity and Gynecology Associates
11.2000 - 12.2018
Currently Attending - Bachelor of Science Healthcare Administration
Western Governors University
Allied Health Program - Medical Assisting
Delaware Technical And Community College
High School Diploma -
New York, NY
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