Yolanda Lopez
Temple,TX
Overview
18
18
years of professional experience
Work History
Customer Service Cashier
Kohls Department Store
02.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Utilized POS system to handle customer cash and credit card transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Representative
Perry Office Plus
05.2007 - 06.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Chestatee High School
Gainesville, GASkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Refund handling
- POS system operation
- Payment processing
- Multitasking and organization
- Attention to detail
- Adaptability and flexibility
- Phone etiquette
- Basic math
- Conflict resolution
- Quality assurance
- Strong numeracy
- Drawer management
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Kohls Department Store
02.2022 - Current
Customer Service Representative
Perry Office Plus
05.2007 - 06.2013
Chestatee High School