Yolanda Louis
Community Outreach Coordinator
Omaha,NE
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Mid-K Beauty Supply
03.2020 - 08.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
Customer Service Representative
Alorica
03.2015 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Esthetics - Aesthetician
Evergreen Beauty And Barber College
Renton, WA05.2023
Cosmetology - Cosmetology
Bryan School Of Cosmetology
Bryan, TX11.2014
Skills
- Customer Service
- Merchandise Restocking
- Product Merchandising
- Product Knowledge
- Customer Assistance
- Team Leadership
- Creative Thinking
- Cleaning and Sanitizing
Timeline
Customer Service Cashier
Mid-K Beauty Supply
03.2020 - 08.2021
Customer Service Representative
Alorica
03.2015 - 03.2020
Esthetics - Aesthetician
Evergreen Beauty And Barber College
Cosmetology - Cosmetology
Bryan School Of Cosmetology
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