Summary
Overview
Work History
Education
Skills
Programs
Timeline
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Yolanda Lozada

Moss Point,MS

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

13
13
years of professional experience

Work History

Parts Manager

Crash Champions
Airway Heights, Washington
01.2022 - 04.2024
  • Ordered necessary supplies and materials needed for repairs on vehicles.
  • Calculated cost estimates for repair or replacement of vehicle parts.
  • Coordinated with outside vendors to ensure timely delivery of parts and materials.
  • Scheduled appointments for vehicle inspection at the shop or dealership facility.
  • Utilized parts management software for inventory tracking and order processing.
  • Updated and maintained database of suppliers and contractors.
  • Monitored parts and materials storage area and maintained stock replenishment and organization.
  • Distributed vehicle parts to technicians for replacement on in-shop vehicles.

General Manager

Maaco Auto Body
Spokane, Washington
05.2016 - 01.2022
  • Managed daily operations of the collision shop, including scheduling, ordering parts, and maintaining records.
  • Performed regular maintenance checks on equipment used in the shop.
  • Resolved conflicts between customers, employees, and insurance companies when necessary.
  • Monitored inventory levels and ordered supplies as needed.
  • Analyzed financial data related to operational expenses, sales revenue, labor costs.
  • Created estimates for customers based on insurance company guidelines.
  • Coordinated with other departments to ensure that all required repairs were completed accurately and efficiently.
  • Conducted weekly staff meetings to review safety protocols and quality standards.
  • Maintained an up-to-date knowledge of industry trends and developments.
  • Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.

Customer Service Manager

City South , City West Autobody Shops
Spokane, Washington
03.2011 - 04.2016
  • Utilized computer systems such as Microsoft Office Suite for data entry purposes.
  • Maintained a professional attitude while providing excellent customer service.
  • Identified potential problems and escalated them as needed to ensure resolution.
  • Performed data entry tasks to keep records up-to-date and accurately entered into the system.
  • Initiated contact with customers via telephone or email when necessary.
  • Collected deposits or payments and arranged for billing.
  • Maintained records of all completed repairs according to company policy.
  • Provided customers with invoices and receipts detailing services performed.

Education

High School Diploma -

Visions in Education
Sacramento, CA
06-2000

Skills

  • Invoice Processing
  • Customer Service
  • Ordering parts
  • Estimating
  • Labor Management
  • Vendor Negotiations
  • Customer Service Management
  • Organization and Multitasking
  • Accounting Procedures
  • Returns processing
  • Operations Management

Programs

  • CCC ONE
  • MITCHELL ESTIMATING
  • OPS TRAX
  • KENT
  • PRE - POST SCAN

Timeline

Parts Manager

Crash Champions
01.2022 - 04.2024

General Manager

Maaco Auto Body
05.2016 - 01.2022

Customer Service Manager

City South , City West Autobody Shops
03.2011 - 04.2016

High School Diploma -

Visions in Education

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Yolanda Lozada