Yolanda McKenzie
Queens Village,NY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Practice Office Associate
Northwell Health
New Hyde Park, NY
04.2011 - 01.2024
- Maintained service excellence, working closely with clients to quickly address needs and resolve issues or complaints
- Created and maintained accurate and confidential patient files according to regulatory mandates
- Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow
- Communicated with patients to gather intake data and verify chart information
- Helped patients' complete paperwork and explained processes and procedures
- Prepared new charts updated existing charts and managed records transfers between offices
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Coordinated office schedules for new patients, diagnostic assessments, and procedures
- Updated patient financial information to promote accurate record keeping
- Managed incoming telephone calls, took messages, and directed callers to personnel
- Managed medical practice administrative needs to provide patient satisfaction
- Answered approximately 100 average daily phone calls to schedule appointments and address patient inquiries.
- Coordinated communication between physicians, nurses, insurance companies and other healthcare professionals when necessary.
- Ensured HIPAA regulations were adhered to at all times when handling confidential patient information.
- Assisted with patient registration by verifying insurance eligibility and collecting copays.
Guest Services
United States Tennis Association - Usta Official
Queens, New York
07.2012 - 09.2013
- Checked schedule of events to complete pre-planning and prevent issues
- Oversaw special arrivals and departures and discreetly hosted celebrities and sports personalities.
- Assisted in developing policies and procedures related to guest services including ticketing protocols, concessions ordering process.
- Adhered to company policies and procedures related to guest services.
Postal Service Clerk
United State Postal Service
Garden City, New York
09.2009 - 03.2012
- Operated mail processing equipment and manually sorted mail
- Utilized factors such as package shape and destination to sort into correct bins for delivery
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted
- Offered support and advice to newer personnel to improve performance.
- Recorded international shipments in the customs declaration database.
- Verified accuracy of addresses on packages prior to shipment.
- Inspected outgoing mail for compliance with postal regulations.
- Prepared parcels for shipping according to postal regulations.
- Reported any malfunctions or damages in the equipment to supervisors.
- Sorted, labeled and distributed incoming mail.
- Developed a thorough understanding of USPS products and services.
Front Desk Manger
Pathmark Supermarket
Laurelton, NY
11.2010 - 02.2011
- Oversaw cash and credit card payment transactions at the front desk
- Handled payment processing and provided customers with receipts and proper bills and change
- Corrected guest issues promptly with knowledgeable and friendly service
- Managed customer complaints and rectified issues to complete satisfaction
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
Education
Associate of Applied Science - Nursing
Cuny Queensboro
Bayside, NY05.2013
Bachelor's of Science - Community Health Services
St. Joseph's College of Nursing
Brooklyn, NY05.2011
Associate of Science - Pharmacy Tech
ASA College
Brooklyn, NY09.2005
Associate of Science - Medical Assisting
ASA College
Brooklyn, NY06.2005
Bachelor of Arts - Healthcare Administration/Nursing
Excelsior College
Albany, NYSkills
- Detail-Oriented
- Medical Charting
- Customer Service
- Appointment Scheduling
- BLS Certified
- Administrative Support
- Organization and Time Management
- Medical Recordkeeping
- Problem-Solving
- Verbal and Written Communication
- File Organization
- Attention to Detail
- Patient Relations
- Computer Skills
- Office Administration
- Patient Screening
- Team Leadership
- Specimen Collection
- Positive Attitude
- Knowledge of medical terminology
Certification
BLS License, 2021
Timeline
Guest Services
United States Tennis Association - Usta Official
07.2012 - 09.2013
Senior Practice Office Associate
Northwell Health
04.2011 - 01.2024
Front Desk Manger
Pathmark Supermarket
11.2010 - 02.2011
Postal Service Clerk
United State Postal Service
09.2009 - 03.2012
Associate of Applied Science - Nursing
Cuny Queensboro
Bachelor's of Science - Community Health Services
St. Joseph's College of Nursing
Associate of Science - Pharmacy Tech
ASA College
Associate of Science - Medical Assisting
ASA College
Bachelor of Arts - Healthcare Administration/Nursing
Excelsior College
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