Yolanda Morris
Waxahachie,TX
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Proficient with MS Office and EPIC
Overview
13
13
years of professional experience
Work History
Front Desk Medical Assistant/Scheduler
Divine Covenant Christian Counseling Center
11.2022 - Current
- Experienced in the healthcare field to include front desk operation to include knowledge of basic medical terminology, insurance, scheduling and medical billing as well as office functions such as data-entry, typing, scanning, and operating various office equipment
- Communicate tactfully and effectively, electronically, by phone, in person, and in writing, with patients, their families
- Performed insurance verification, determines primary and secondary payers and follows up on patient accounts throughout the entire course of treatment
- Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
- Reduced appointment no-shows through diligent follow-up calls and reminders, maximizing clinic efficiency.
- Maintained patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
- Checked patient insurance, demographic, and health history to keep information current.
- Served as liaison for the Counseling Center to received and request referrals from the Birmingham Veteran Medical Center for veteran’s services
- Ensure all referrals are updated and scheduled in a timely manner
- Strong record-keeping and documentation skills needed along with knowledge of medical terminology
- Excellent problem-solving skills as well as the ability to listen and respond to the needs and concerns of patients and families
- Proficiency with MS Office products, database and spreadsheets, Internet and medical records software.
- Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Administrative Assistant
Tucker Enterprise
07.2018 - Current
- Assist real estate investor by managing all administrative tasks and providing customer service
- Greeting clients, answering phones, and responding to emails
- Managing paperwork, including real estate transaction paperwork, and ensuring compliance with legal requirements
- Scheduling appointments for potential homeowner to include walkthroughs and inspections
- Create and distribute marketing material.
Owner
OneStop Computer Repair
05.2011 - 12.2018
- Analyzed, debugged, tested and documented problems and/or recommended solutions for computers
- Applied current hardware and software technologies and packages to support delivery of technical solutions.
Education
Administrative Assistant -
Gadsden State Community College
Gadsden, AL05.2013
Information Technology -
University of Phoenix
Talladega, AL10.2011
Skills
- Medical Terminology
- Insurance Verification
- Insurance Eligibility and Registration
- Patient Relations
- Front Desk Operation
- Patient Scheduling
- CPT/IXD-10 Coding
- Medical Records Management
- HIPAA & JCAHO Knowledge
- EPIC
- Data Entry
- Excellent Customer Service
- Multi-line Phone Operator
- Conflict Resolution
- HIPAA Compliance
Referencesavailable
True
Timeline
Front Desk Medical Assistant/Scheduler
Divine Covenant Christian Counseling Center
11.2022 - Current
Administrative Assistant
Tucker Enterprise
07.2018 - Current
Owner
OneStop Computer Repair
05.2011 - 12.2018
Administrative Assistant -
Gadsden State Community College
Information Technology -
University of Phoenix