Hi, I’m
Yolanda Owens
Receptionist
Indianapolis,IN
Summary
Dedicated Customer Service Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
years of professional experience
Work History
American Senior Communities/Harcourt TerraceIndianapolis, IN
Receptionist
2021.03 - Current (5 education.years_Label & 4 education.months_Label)
Job overview
- Greeting incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirm appointments, communicate with clients and updated client records.
- Answer central telephone system and direct calls accordingly.
- Checked-in visitors, distribute visitor badges and managed logbooks to comply with security initiatives.
Greens And ThingsIndianapolis, IN
Customer Service Associate
2018.04 - Current (8 education.years_Label & 3 education.months_Label)
Job overview
- Maintain customer satisfaction with forward-thinking strategies focus on addressing customer needs and resolving concerns.
- Server
- Help large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Cashier
- Processed customer payments, generate bills and filled out warranty cards.
Clean Cleaning LLCIndianapolis, IN
Cleaning Specialist
2016.06 - 2022.05 (5 education.years_Label & 11 education.months_Label)
Job overview
- Used time management and efficient cleaning methods to meet deadlines.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
Education
Kennedy King CollegeChicago, IL
GED
06.2008
Skills
- Visitor Monitoring
- Security Awareness
- Patient Contact
- Information Updates
- Customer Complaint Resolution
- Entering Patient Data
Timeline
Receptionist
American Senior Communities/Harcourt Terrace
2021.03 - Current (5 education.years_Label & 4 education.months_Label)
Customer Service Associate
Greens And Things
2018.04 - Current (8 education.years_Label & 3 education.months_Label)
Cleaning Specialist
Clean Cleaning LLC
2016.06 - 2022.05 (5 education.years_Label & 11 education.months_Label)
Kennedy King College
GED