Yolanda Patterson
Long Beach,CA
Summary
Dynamic Account Executive with a proven track record at Luxe Linen, excelling in client relationship building and strategic selling. Expert in pipeline management, I consistently achieve sales quotas by identifying new business opportunities and crafting tailored proposals, enhancing customer satisfaction and retention through exceptional service and communication skills.
Overview
17
17
years of professional experience
Work History
Account Executive
Luxe Linen
07.2021 - Current
- Managed sales pipeline through CRM software, ensuring timely follow-ups and accurate data entry.
- Conducted market research to identify new business opportunities and competitive trends.
- Developed tailored proposals based on client needs, improving conversion rates and closing deals.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
Server
Silver Dinner
02.2017 - 05.2019
- Assisted in implementing daily specials, boosting menu engagement among patrons.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Managed cash register operations, ensuring accurate billing and payment processing.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Delivered exceptional customer service in high-volume dining environment.
Assistant Manager
McDonald’s
02.2009 - 09.2015
- Supervised daily operations, ensuring adherence to quality standards and operational efficiency.
- Trained and mentored staff, enhancing team performance and service delivery.
- Implemented process improvements, reducing order wait times and increasing customer satisfaction.
- Managed inventory levels, optimizing supply chain processes for cost-effectiveness.
- Collaborated with management on staff scheduling, enhancing workforce efficiency during peak hours.
- Led team meetings to communicate goals and foster a culture of continuous improvement within the restaurant.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma - General Studies
Tall Oaks Vocational High School
Bowie, MD05.2002
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- Written and verbal communication
- Customer service
- Strategic selling
- New business opportunities
Timeline
Account Executive
Luxe Linen
07.2021 - Current
Server
Silver Dinner
02.2017 - 05.2019
Assistant Manager
McDonald’s
02.2009 - 09.2015
High School Diploma - General Studies
Tall Oaks Vocational High School