Yolanda Perkins
Summary
Experienced HR professional with over 10 years in employee relations, compliance, and conflict resolution. Skilled in managing sensitive issues and maintaining accurate documentation in fast-paced environments. Aiming to utilize in-depth knowledge of JetBlue's culture and operations as a Crew Relations Coordinator.
Overview
20
20
years of professional experience
Work History
HR Coordinator
Hilton Garden Inn
Orlando, FL
04.2023 - Current
- Coordinated recruitment processes, including job postings and candidate screenings, to attract qualified candidates.
- Managed employee onboarding and orientation sessions for new hires, enhancing their integration into the company.
- Managed room reservations using property management software.
- Addressed guest inquiries and resolved complaints effectively.
- Assisted in planning special events and group bookings, contributing to memorable guest experiences.
- Collaborated with team members to enhance guest services experience.
- Prepared daily financial reports to ensure accurate account balances.
Paisly Helpful Human - Vacaations Expert
JetBlue Vacations
Orlando, FL
09.2022 - Current
- Assist customers with booking and managing their JetBlue Vacations packages, including flights, hotels and travel accommodations.
- Delivers personalized customer service while resolving travel concerns, itinerary changes, and payment issues.
- Provides consultative support by recommending vacation options and promoting additional travel products and services.
- Meet monthly and quarterly metric goals as a Helpful Human.
- Utilize reservation systems such as Sabre Interact and Switchfly to process bookings, ticketing, and to document customer interactions.
Contract HR Coordinator
School District Of Lee County
Fort Myers, FL
11.2021 - 04.2023
- Managed employee onboarding processes ensuring compliance with district policies.
- Maintained accurate employee records and updated HR databases regularly.
- Facilitated communication between staff and administration regarding HR policies.
- Updated employee records in HR database system.
- Handled confidential information with discretion and sensitivity.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Human Resource & Credentialing Specialist
Nova Southeastern University
Fort Myers, FL
09.2010 - 11.2021
- Managed credentialing processes for healthcare professionals at leading university, streamlining workflows to enhance efficiency.
- Reviewed applications and verified credentials against state and federal regulations.
- Collaborated with faculty to ensure compliance with accreditation standards.
- Assisted in onboarding new staff by educating them on credentialing requirements.
- Guided providers on required documentation, ensuring timely completion of credentialing processes and minimizing delays.
- Reviewed and processed credentialing applications, ensuring accuracy and compliance with accreditation standards to support organizational integrity.
- Processed re-credentialing applications for existing providers according to contractual requirements.
HR Generalist
Goodwill Industries of SWFL, Inc.
Fort Myers, FL
07.2006 - 09.2010
- Streamlined employee onboarding processes to enhance transition experience for new hires.
- Conducted employee onboarding process, orientations, and exit interviews.
- Coordinated resume screening and interview scheduling to optimize recruitment efficiency.
- Maintained accurate employee records in HRIS systems to support data integrity and compliance.
- Conducted training sessions on company policies and procedures for staff compliance.
- Assisted employees with benefits enrollment and inquiries regarding HR policies.
- Responded to inquiries from employees regarding benefits packages.
- Collaborated with management to address employee relations issues and improve communication.
Education
Master of Science - Human Resources Management
Nova Southeastern University
Davie, FL05-2015
Skills
- Attention to detail
- Customer Service Excellence
- Time Management
- Problem Solving
- Microsoft Office Expert
- Multitasker
- Effective Communication
- Travel Industry Knowledge
- Travel Booking Systems
Timeline
HR Coordinator
Hilton Garden Inn
04.2023 - Current
Paisly Helpful Human - Vacaations Expert
JetBlue Vacations
09.2022 - Current
Contract HR Coordinator
School District Of Lee County
11.2021 - 04.2023
Human Resource & Credentialing Specialist
Nova Southeastern University
09.2010 - 11.2021
HR Generalist
Goodwill Industries of SWFL, Inc.
07.2006 - 09.2010
Master of Science - Human Resources Management
Nova Southeastern University