Yolanda Quinones
Citrus Springs,FL
Summary
Well-organized in the Medical Office area, bringing over 10 years managing and overseeing multiple tasks with a proven knowledge of accounts receivable, reconciliation, referral & authorizations.
Overview
9
9
years of professional experience
Work History
Switchboard Receptionist
Manella Family Practice
Pembroke Pines, FL (On-Site)
08.2022 - Current
- Connected callers with appropriate department.
- Make appointments for an office of 7 providers.
- File and assigned faxes/reports daily.
- Help the auth/referral department when needed.
Medical Charge Entry
St Anthony Hospital
Chicago, IL (On-Site)
10.2020 - 02.2022
- Posted checks, credit cards.835's & lockboxes daily.
- Adjusted accounts to reflect EOB's.
- Kept detailed records to balance end of day/month of all accounts in Profee Department.
- Worked with revenue cycle team to identify denial trends.
Medical Office Specialist
Nature Coast Center For Primary Care
Brooksville, FL (On-Site)
04.2018 - 10.2020
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used ECW to schedule appointments for doctor visits and procedures.
- Trained to do charge entry.
Call Center Supervisor
Christ Medical Center
Crystal River, FL
02.2015 - 04.2018
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members.
- Supervised scheduling, new patient intake, switchboard departments.
- Administrator to ECW where I licensed doctors, created schedules, blocks & added new employees.
Education
High School Diploma -
Roberto Clemente H.S.
Chicago, ILSkills
- Fluent in English & Spanish
- Microsoft Office
- ECW Unified
- Cash Posting
- Referral & Auth
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Switchboard Receptionist
Manella Family Practice
08.2022 - Current
Medical Charge Entry
St Anthony Hospital
10.2020 - 02.2022
Medical Office Specialist
Nature Coast Center For Primary Care
04.2018 - 10.2020
Call Center Supervisor
Christ Medical Center
02.2015 - 04.2018
High School Diploma -
Roberto Clemente H.S.