Yolanda Ramirez
Daly City,CA
Summary
Dynamic Financial Center Manager with a proven track record at Bank of America, excelling in operations management and team development. Expert in cash flow management, I successfully enhanced client satisfaction through effective coaching and streamlined workflows, driving efficiency and compliance in service delivery.
Overview
45
45
years of professional experience
Work History
Financial Center Manager
Bank of America
06.1997 - 05.2025
- Assisted with daily operations to ensure efficient financial services delivery.
- Supported team in implementing customer service initiatives to enhance client satisfaction.
- Learned and utilized banking software for processing transactions accurately and efficiently.
- Collaborated with colleagues to streamline workflows and improve service response times.
Assistant Manger
Bank of America
06.1995 - 05.1997
- Assisted in managing daily operations and ensuring team adherence to policies.
- Coordinated staff schedules to optimize resource allocation and maintain service levels.
- Supported training initiatives for new employees, enhancing onboarding experience and efficiency.
- Implemented inventory management procedures, improving stock accuracy and reducing discrepancies.
NRC Operator-teller
Bank of America
06.1980 - 05.1995
- Operated banking software for daily transaction processing and account management.
- Assisted customers with inquiries related to account services and transactions.
- Ensured compliance with regulatory standards during cash handling and transactions.
- Collaborated with team members to streamline operational procedures and improve efficiency.
Education
Diploma -
Galileo High School
San Francisco 08.1979
Skills
- Team coaching
- Operations management
- Team development
- Document preparation
- Cash flow management
Timeline
Financial Center Manager
Bank of America
06.1997 - 05.2025
Assistant Manger
Bank of America
06.1995 - 05.1997
NRC Operator-teller
Bank of America
06.1980 - 05.1995
Diploma -
Galileo High School
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