Yolanda Rivera
Palmdale
Summary
Dynamic professional with over 20 years of experience in fast-paced retail environments, excelling in customer service and team leadership.
Expertise lies in managing operations, training staff, and enhancing customer experiences through effective communication and product knowledge.
Proven ability to adapt and thrive under pressure, ensuring high standards of quality and presentation.
A collaborative approach fosters teamwork and drives sales success, making a significant impact on overall business performance.
Passionate about delivering exceptional service and creating memorable customer interactions in a vibrant setting.
Overview
20
20
years of professional experience
Work History
Floral Department Manager
Albertsons Grocery Store
Palmdale
11.2004 - 05.2025
- Managed floral department operations and maintained inventory levels.
- Supervised staff and provided training on floral care techniques.
- Designed floral arrangements for special events and customer orders.
- Assisted customers with product selection and provided recommendations.
- Implemented seasonal displays to enhance visual merchandising efforts.
Fresh Made Clerk
Albertsons Grocery Store
Plamdale
11.2004 - 05.2025
- Prepared and assembled fresh food and beverage items to meet customer demand.
- Ensured compliance with food safety standards and maintained cleanliness of work areas.
- Assisted customers in selecting products and provided exceptional service.
- Managed inventory and restocked supplies to maintain optimal freshness.
- Collaborated with team members to improve workflow and enhance customer experience.
Bakery Clerk
Albertsons Grocery Store
Palmdale
11.2004 - 05.2025
- Weighing and counting baked goods selected by customers and then assigning a price
- Packaging purchased baked goods in boxes and bags
- Cleaning the bakery sales counter, display case, food prep and kitchen areas
- Assisting with baking tasks like mixing dough or checking ovens as needed
- Decorating cupcakes, cakes, cookies and other baked goods as needed
Education
Associate of Arts - Merchandise Product Development
Fashion Institute of Design And Merchandising
Los Angeles06-2008
Skills
- Inventory management
- Visual merchandising
- Staff training
- Customer service
- Product ordering
- Problem solving
Timeline
Floral Department Manager
Albertsons Grocery Store
11.2004 - 05.2025
Fresh Made Clerk
Albertsons Grocery Store
11.2004 - 05.2025
Bakery Clerk
Albertsons Grocery Store
11.2004 - 05.2025
Associate of Arts - Merchandise Product Development
Fashion Institute of Design And Merchandising
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