Yolanda Rodriguez
Denver,CO
Summary
Professional Summary
Experienced customer service professional with over 20 years of providing high-quality support in technical and sales environments via phone and email. With 4+ years of remote customer support experience as a Product Coordinator, specializing in escalation management and resolving complex customer issues. Proven ability to work independently in virtual settings, collaborate across teams, and deliver consistent customer satisfaction in fast-paced, high-pressure environments. Known for strong communication, problem-solving, and attention to detail.
Overview
24
24
years of professional experience
1981
1981
years of post-secondary education
Work History
Site Readiness/Customer Service Representative
Comcast Business
Denver, Colorado
11.2021 - 12.2025
- Provided direct customer support via phone and email in high-volume environments.
- Coordinate readiness activities with internal teams, contractors to ensure regulatory documentation and site requirements are met.
- Monitor deployment milestones, identify risks, and resolve issues impacting timelines.
- Participate in recurring deployment meetings and provide status updates to crossfunctional teams.
- Maintain strong relationships with internal partners and external contractors to support smooth execution.
- Handle complex calls with professionalism and maintain accurate records of all interactions.
- Managed escalated customer issues, ensuring timely and effective resolution
- Delivered consistent, high-quality virtual support in a remote work environment
- Experienced with Salesforce Microsoft
- Escalation Management
- CRM & Order Management Systems
- Coordinated with internal teams to address complex service and product concerns
- Maintained detailed records of customer interactions and resolutions
- Supported process improvements to enhance customer satisfaction and efficiency
- Cross-Functional Collaboration
- Strong Communication & Active Listening
- Data Entry & Documentation
- Time Management & Multitasking
- Supported sales team members to drive growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Comcast Residential
Denver, CO
09.2001 - 11.2021
- Answered incoming calls providing frontline customer support or assistance with product and service transactions in high-volume environments.
- Identified customer needs quickly and delivered effective solutions
- Assisted customers with account inquiries and service issues.
- Processed billing inquiries and payment transactions accurately.
- Resolved technical issues with cable and internet services promptly.
- Educated customers on new products and services available.
- Documented customer interactions in company database effectively.
- Handled complaints with empathy and professionalism to ensure satisfaction.
Education
West High School
Denver, COSkills
- Customer Service & Support Call Center (Phone, Email, Virtual)
- Customer relationship management
- Experienced with Salesforce
- Troubleshooting techniques
- Escalation management
- Escalation Management & Resolution
- Troubleshooting & Problem Solving
- CRM & Order Management Systems
- Project & Process Management
- Change Implementation
- Cross-Functional Collaboration
- Strong Communication & Active Listening
- Data Entry & Documentation
- Time Management & Multitasking
Timeline
Site Readiness/Customer Service Representative
Comcast Business
11.2021 - 12.2025
Customer Service Representative
Comcast Residential
09.2001 - 11.2021
West High School