Yolanda Satcher
Cincinnati,OH
Summary
At OVG 360, as a Banquet Captain, I led teams to seamless event executions, enhancing client satisfaction and fostering repeat business through effective communication and meticulous banquet setup. My focus on staff leadership and food safety not only ensured event success but also contributed to team member development, embodying both hard and soft skills crucial for the role. Energetic banquet captain, server, cashier and bartender with over 30 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction.
Overview
32
32
years of professional experience
Work History
Banquet Captain
OVG 360
03.1992 - 05.2024
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Education
High School Diploma -
Western Hills High School
Cincinnati, OH05.1991
Skills
- Team Management
- Banquet Setup
- Team member development
- Staff Leadership
- Food safety and sanitation
Timeline
Banquet Captain
OVG 360
03.1992 - 05.2024
High School Diploma -
Western Hills High School
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