Yolanda Shaw
Kannapolis
Summary
Proficient QSR Store Manager known for driving operational efficiency and maximizing sales. Expertise in inventory management and employee development, with a strong focus on maintaining high standards of customer service and store compliance.
Overview
34
34
years of professional experience
Work History
QSR Store Manager
Circle K/ Subway
Monroe, NC
09.2013 - 06.2026
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
QSR Store Manager
Pizza Hut
Salisbury, NC
04.2008 - 09.2013
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed inventory control, cash control, and store opening and closing procedures.
QSR Store Manager
Little Caesars Pizza
Concord, NC
02.1992 - 04.2008
- Oversaw daily operations to ensure seamless service and compliance with corporate standards.
- Trained and developed team members to enhance performance and customer satisfaction.
- Implemented inventory management strategies that reduced waste and improved product availability.
- Analyzed sales trends to optimize staffing levels and maximize profitability.
- Enhanced customer experience by resolving issues promptly and effectively, fostering loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
A.L. Brown High School
Kannapolis, NCSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
QSR Store Manager
Circle K/ Subway
09.2013 - 06.2026
QSR Store Manager
Pizza Hut
04.2008 - 09.2013
QSR Store Manager
Little Caesars Pizza
02.1992 - 04.2008
High School Diploma -
A.L. Brown High School