Yolanda Sisney
Kingwood,TX
Summary
Experienced professional with 20+ years in customer service, administrative operations, and case management. Expertise in managing high-volume responsibilities and fostering client relationships while successfully navigating complex situations. Proficient in communication, conflict resolution, and multitasking in fast-paced environments, consistently ensuring compliance and enhancing client experiences.
Overview
23
23
years of professional experience
Work History
Director of Operations
ProActiveEd
Houston, TX
08.2017 - Current
- Oversee daily operations to ensure efficient service delivery and smooth business functions
- Manage invoicing processes, ensuring timely billing and accurate payment tracking
- Coordinate payroll for consultants and tutors, ensuring timely and accurate compensation
- Administer and monitor contracts, ensuring compliance with client requirements and service agreements
- Supervise and support staff across departments, providing guidance on administrative processes
- Identify and resolve operational issues, maintaining organization and efficiency across processes
Facilities & Lease Administrator
Prime Communications
Houston, TX
06.2014 - 08.2017
- Managed utility accounts and coordinated vendors for 500+ locations, ensuring timely payments and accuracy in billing
- Resolved maintenance and service issues by coordinating efforts between internal teams and external vendors, enhancing service delivery
- Conducted detailed financial reconciliations to verify lease compliance and maintain cost accuracy
- Handled high-volume administrative tasks requiring strong organization and attention to detail
Director of Training
ProActiveEd
Houston, TX
08.2006 - 07.2017
- Coordinated training programs for tutors across multiple school sites to enhance instructional quality
- Organized training materials and schedules to facilitate seamless program delivery
- Monitored tutor administrative practices to ensure compliance with district and school requirements
- Assisted in student recruitment and retention initiatives to strengthen enrollment
- Maintained accurate records, reports, and documentation
- Tracked travel and expense reporting with attention to detail and compliance
Lead Case Manager
Good Hearts Youth & Family Services
Houston, TX
04.2012 - 04.2015
- Developed and implemented individualized service plans to support client progress and outcomes
- Managed caseload of up to 30 clients, ensuring timely documentation and effective service delivery
- Provided crisis intervention and conflict resolution support to families and foster parents, facilitating positive outcomes during challenging situations
- Cultivated trusting relationships with clients and stakeholders, enhancing communication and support during sensitive situations
- Ensured compliance with state regulations and licensing standards
Social Service Worker
The Bair Foundation
Houston, TX
09.2010 - 03.2012
- Conducted assessments ensuring compliance with state regulations for foster/adoptive homes
- Coordinated services connecting clients with essential community resources
- Facilitated communication enhancing collaboration between families, children, and service providers
- Supported adoption processes and case documentation
Case Manager
Ireland Home Based Services
Evansville, IN
09.2005 - 06.2006
- Conducted home visits and tracked progress through detailed documentation
- Supported families in achieving safe, stable home environments
- Mentored at-risk youth to facilitate behavioral and developmental growth
Mental Health Technician
Southwestern Behavioral Healthcare
Evansville, IN
08.2003 - 10.2005
- Provided direct patient care to enhance overall patient well-being in fast-paced clinical setting
- Supported patients with daily living activities to promote independence and safety
- Facilitated group sessions to foster patient engagement and therapeutic relationships
- Responded to crisis situations with professionalism and sound judgment
Education
Bachelor of Arts - Psychology
University of Southern Indiana
Evansville, INSkills
- Customer Service Excellence
- Client Relations
- Conflict resolution
- Administrative Coordination
- Case Management
- Documentation compliance
- Interpersonal communication
- Problem-Solving
- Multitasking
- Time Management
- Attention to Detail
- Team Collaboration
Timeline
Director of Operations
ProActiveEd
08.2017 - Current
Facilities & Lease Administrator
Prime Communications
06.2014 - 08.2017
Lead Case Manager
Good Hearts Youth & Family Services
04.2012 - 04.2015
Social Service Worker
The Bair Foundation
09.2010 - 03.2012
Director of Training
ProActiveEd
08.2006 - 07.2017
Case Manager
Ireland Home Based Services
09.2005 - 06.2006
Mental Health Technician
Southwestern Behavioral Healthcare
08.2003 - 10.2005
Bachelor of Arts - Psychology
University of Southern Indiana