Sean Christensen

• Resolved customer service issues promptly, maintaining high levels of customer satisfaction.
• Developed operational strategies to maximize efficiency and reduce costs.
• Implemented training programs for new hires and existing staff to enhance skills.
• Supported estimating team through collaboration on project assessments.
• Contributed to leadership team at Highway Signing Sense since 2019, driving strategic initiatives.

• Monitored and improved efficiency of processes, team performance, and customer service.
• Assessed employee development needs and provided feedback on their progress towards meeting goals.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Developed and implemented operational procedures to ensure quality standards are met.

• Trained new employees on company policies and procedures.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Created new strategies for improving customer service standards within the organization.
• Tracked progress on projects and provided timely feedback to staff members.
• Directed and supervised team of 15 plus employees in daily operations.

Created effective solutions to resolve production challenges using strong problem-solving skills.

• Executed operation of saws, shears, and lathes for precise fabrication of parts.

Reviewed technical drawings and specifications to ensure precise component manufacturing.

• Partnered with engineers to develop new products that meet customer expectations.