Yolanda Smith
Chicago,IL
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
CHA Contractor
Nan McKay and Associates
Chicago, IL
12.2023 - 10.2024
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Collections Agent
Integra Credit (Remote)
Chicago, United States
09.2022 - 07.2023
- Informed customers of loan application requirements and deadlines.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Maintained up-to-date knowledge of lending regulations, policies, procedures, and products offered by the organization.
Logistics import Coordinator
BDP International
Bensenville, United States
06.2022 - 08.2022
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.
Account Representative
HARRIS AND HARRIS(Hybrid)
, United States
02.2019 - 06.2022
- Researched customer accounts for any discrepancies or outstanding payments.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Met demands of busy collections group by performing high volume of daily calls.
Debt Collector
Dash Bpo
Cumberland, United States
11.2017 - 08.2018
- Created repayment plans based on account holders' financial status and repayment abilities.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
Education
Associate of Science - Medical Assistant
Westwood College
Calumet City, IL12-2012
Skills
Communication
- Being able to clearly convey information and actively listen to customers
Conflict resolution
- Quickly identifying issues and finding effective solutions
Positive attitude
- Maintaining a friendly and upbeat demeanor with customers
Time management
- Handling multiple tasks efficiently, and prioritizing effectively
Willing to relocate
Chicago, IL
Timeline
CHA Contractor
Nan McKay and Associates
12.2023 - 10.2024
Collections Agent
Integra Credit (Remote)
09.2022 - 07.2023
Logistics import Coordinator
BDP International
06.2022 - 08.2022
Account Representative
HARRIS AND HARRIS(Hybrid)
02.2019 - 06.2022
Debt Collector
Dash Bpo
11.2017 - 08.2018
Associate of Science - Medical Assistant
Westwood College