Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Yolanda Swaim

Richmond,IN

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Representative-Insurance Denials

Reid Hospital
11.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assistant Office Manager

Aspen Dental
05.2021 - 08.2021
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
  • Managed operations for 13-person dental practice, facilitating excellent patient support services, direction and guidance.
  • Managed all scheduling and payroll for team of 13 staff in busy Dental office.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.

Office Manager

Amedisys Home Health Care
06.2009 - 05.2021
  • Managed office inventory and placed new supply orders.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Assisted software migration support services for employees, including overseeing training and resolving inquiries.

Admission Representative

Tucson College
06.2007 - 06.2009
Accountable for growth and completion of students of their adult education program. Processed inbound and outbound calls to achieve sales goals. Performed follow up with current students to provide further aid in successful completion of their prospective program. Followed all admissions and company policies.

Education

CNA

Tucson College
Tucson, AZ
2009

Medical Assistant

Draughons Jr. College
Kingsport, TN
1991

High School Diploma -

Gate City High School
Gate City, VA
1989

Skills

  • Customer relations, phone skills, people skills

  • Scheduling and calendar management

  • Accounts payable and receivable

  • Problem solving, positive attitude, Work Ethics, and Team Player

  • Customer service

  • Professional telephone demeanor

    • Problem resolution

    Call center experience

    Microsoft Excel

    Complaint resolution

Certification

CNA License AZ Board of Nursing: Current and Good Standing StatusCPR CertifiedFingerprint Clearance Card​

Timeline

Customer Service Representative-Insurance Denials

Reid Hospital
11.2022 - Current

Assistant Office Manager

Aspen Dental
05.2021 - 08.2021

Office Manager

Amedisys Home Health Care
06.2009 - 05.2021

Admission Representative

Tucson College
06.2007 - 06.2009

Medical Assistant

Draughons Jr. College

High School Diploma -

Gate City High School

CNA

Tucson College

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Yolanda Swaim