Yolanda Thomas
Rochester,NY
Summary
- Results-driven professional with expertise in customer relationship management and operational efficiency. Proven ability to foster positive relationships, ensure safety, and manage time effectively in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner
Trayz -N- Thangz
Rochester, New York
04.2020 - Current
- Created and sold custom products tailored to individual customer requests, enhancing customer satisfaction
- Managed customer service, order fulfillment, scheduling, and business operations to streamline processes
- Maintained strong communication and built positive customer relationships, fostering loyalty and repeat business
- Managed social media campaigns to increase brand visibility
School Bus Driver
First Student School Bus
Rochester, New York
10.2018 - 08.2021
- Ensured the safe daily transportation of students to and from school
- Maintained safety procedures and followed transportation regulations
- Managed students behavior and created a safe, positive environment
- Built positive relationships with children, parents and staff
- Demonstrated punctuality, responsibility and strong communication skills
Delivery Driver
Advance Auto Parts
Rochester, New York
07.2015 - 03.2019
- Coordinated route scheduling to ensure timely deliveries, optimizing delivery efficiency
- Delivered automotive parts accurately and efficiently to customers and businesses
- Delivered excellent customer service through professional interactions, enhancing customer satisfaction
- Supported store operations by assisting with inventory management and ensuring stock availability
Education
Some College (No Degree) - Phlebotomy
Rochester Educational Opportunity Center
Rochester, NYSkills
- Logistics management
- Customer relationship management
- Safety compliance
- Time management
- Problem solving
- Adaptable to change
Certification
- CERTIFIED PHLEBOTOMY TECHNICIAN
- CPR CERTIFIED
- FIRST AID CERTIFIED
- AED CERTIFIED
Timeline
Owner
Trayz -N- Thangz
04.2020 - Current
School Bus Driver
First Student School Bus
10.2018 - 08.2021
Delivery Driver
Advance Auto Parts
07.2015 - 03.2019
Some College (No Degree) - Phlebotomy
Rochester Educational Opportunity Center