Yolanda Torres-Cortes
Reedley,CA
Summary
Dynamic receptionist with proven expertise at Reedley Social Services, excelling in client relations and data entry. Recognized for enhancing appointment scheduling efficiency and training new staff. Strong organizational and time management skills ensure seamless operations while maintaining confidentiality and compliance. Committed to delivering exceptional service and fostering a welcoming environment.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist
Reedley Social Services
Reedley, CA
08.2015 - Current
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Scheduled and coordinated appointments for clients, ensuring optimal resource allocation.
- Processed client intake forms accurately, maintaining confidentiality and compliance with regulations.
- Trained new reception staff on office procedures and customer service standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma - Office Assistant
Reedley College
Reedley, CA05-2026
Certified Nurse Assistant
Regional Occupational Program
Reedley, CA12-1995
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Verbal and written communication
Certification
Receptionist
Office Assistant
Certified Nurse Assistan
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Receptionist
Reedley Social Services
08.2015 - Current
High School Diploma - Office Assistant
Reedley College
Certified Nurse Assistant
Regional Occupational Program