YOLANDA ULANDAY
Munford,TN
Summary
Waiter: Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Child Care Owner: Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waiter
International House Of Pancakes, IHOP
01.2022 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Business Owner/Operator
Noah Ark Learning Center
01.2020 - 05.2022
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Trained and developed team members to build human capital.
Teacher
Tipton Tots Learning Center
09.2013 - 01.2015
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Education
High School Diploma -
Millington High School
Millington, TNAssociate of Science - Child Development
Dyersburg State Community College
Dyersburg, TN02.2020
Dental Assistant - Dental Assistant
UEI College
San Diego, CA03.2011
Skills
- Ability to Lift 30 Pounds
- Sales Techniques
- Specials Promotion and Upselling
- Cool Under Pressure
- Periodontics and Endodontics
- Complex Problem-Solving
- Chair Side Assistance
- Oral Health Care
- Educational Strategies
- Care Planning
Certification
- Pediatric Preventive Health Certification
- Child Care Certification
- Dental Assistant diploma
- CPR Certified (2001, 2006, 2007 through 2010)
- First AID Certified (2001, 2006, 2007 through 2010)
- Dental X-Ray Certification
- Sealants Certification
- Coronal Polish Certification
EXTRACURRICULAR ACTIVITIES
- Assistant Instructor for the Great Expectations Ministries (GEM) Primary Class
- Volunteer, Vista la Mesa Elementary School
- Volunteer, Saint Williams Head Start School
- Volunteer, Family Readiness Group for the Makin Island Naval Ship
- Choir Member for Great Expectations Ministries
References
- Mr. Terrance Wynne.....................................................................................................(901) 826-2281
- Mrs. Jessica Parker....................................................................................................... (619) 550-5755
- Mrs. Zannette Uriell..................................................................................................... (901) 826-2061
- Mrs. Evangeline Clewis, Management Analyst, NAWCTSD......................... .(901) 335-7919
Timeline
Waiter
International House Of Pancakes, IHOP
01.2022 - Current
Business Owner/Operator
Noah Ark Learning Center
01.2020 - 05.2022
Teacher
Tipton Tots Learning Center
09.2013 - 01.2015
High School Diploma -
Millington High School
Associate of Science - Child Development
Dyersburg State Community College
Dental Assistant - Dental Assistant
UEI College
- Pediatric Preventive Health Certification
- Child Care Certification
- Dental Assistant diploma
- CPR Certified (2001, 2006, 2007 through 2010)
- First AID Certified (2001, 2006, 2007 through 2010)
- Dental X-Ray Certification
- Sealants Certification
- Coronal Polish Certification
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