Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Yolanda Ureña Munoz

Sterling,VA

Summary

Dynamic sales associate with proven expertise at Forever 21, excelling in customer service and conflict resolution. Recognized for consistently exceeding sales targets through effective upselling and personalized client engagement. Strong team player with exceptional people skills, dedicated to enhancing customer satisfaction and fostering loyalty in a fast-paced retail environment.

Overview

10
10
years of professional experience

Work History

Sales Associate

Forever 21
09.2022 - 10.2024
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Sales Associate

Adidas
05.2018 - 09.2022
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Sales Associate

Victoria Secret
03.2018 - 08.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Sale Associate

Childrens Place Inc.
04.2015 - 08.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

Associate Of Arts And Sciences - Fashion Design

Colegio El Carmen La Torre
El Caimito Afuera La Vega, DR
08.1985

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality
  • Flexible schedule
  • Stocking and receiving
  • Client service
  • Store opening and closing
  • Conflict resolution
  • Sales expertise
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Retail store operations

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Sales Associate

Forever 21
09.2022 - 10.2024

Sales Associate

Adidas
05.2018 - 09.2022

Sales Associate

Victoria Secret
03.2018 - 08.2022

Sale Associate

Childrens Place Inc.
04.2015 - 08.2017

Associate Of Arts And Sciences - Fashion Design

Colegio El Carmen La Torre

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Yolanda Ureña Munoz