Summary
Overview
Work History
Education
Skills
Education and Training
Certification
Languages
Timeline
Generic

Yolanda Villarruel

Sherman

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waittess

IHOP
12.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Waitress

Fiesta Cancun Mexican Restaurant
05.2018 - 08.2025
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Checked guests' identification before serving alcoholic beverages.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
  • Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.

Sales Associate

mister clean car wash
05.2021 - 02.2022


  • Greeted customers and assessed needs to recommend suitable car wash services.
  • Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
  • Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
  • Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
  • Optimized workflow by rotating between different roles within the car wash process as needed.

Cashier

Home Depot
05.2020 - 04.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Sales Associate

Furry Babies
10.2018 - 07.2020
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Education

High School Diploma -

Rock River Charter High School
Janesville, WI
11-2019

Skills

  • Customer service
  • Strong multitasking
  • Team collaboration
  • Highly reliable

Education and Training

other

Certification

•ABC Certification

•National Bartender Certification

•TABC

• Food Handler

Languages

Spanish
Native or Bilingual

Timeline

Waittess

IHOP
12.2024 - Current

Sales Associate

mister clean car wash
05.2021 - 02.2022

Cashier

Home Depot
05.2020 - 04.2021

Sales Associate

Furry Babies
10.2018 - 07.2020

Waitress

Fiesta Cancun Mexican Restaurant
05.2018 - 08.2025

High School Diploma -

Rock River Charter High School

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