SUPPORT ASSISTANCE
YOLANDA WHITE
Loyola University Medical Center
CHICAGO,IL
13
years of professional experience
Experienced Patient Access Representative with 10+ years in patient registration, insurance verification, financial clearance, and HIPAA-compliant support. Skilled in Epic, scheduling, authorizations, and resolving account details to improve the patient experience.
Work History
Patient Access Representative
7 Years 11 Months- Registered patients accurately, verifying demographics, insurance coverage, and eligibility in Epic.
- Coordinated patient scheduling, referrals, and pre-service requirements for outpatient and inpatient encounters.
- Secured authorizations and managed financial clearance for scheduled procedures and specialty services.
- Collected copays, updated accounts, and explained registration and billing requirements to patients.
Collections Agent
5 Years 1 Month- Managed delinquent account portfolios through outbound and inbound collection calls.
- Negotiated payment arrangements aligned with customer circumstances and account status.
- Documented call outcomes, promises to pay, and account updates in collection systems.
- Resolved billing disputes by reviewing account history and supporting payment records.
Education
High School Diploma
GNERAL STUDIES
Skills
Customer service
Insurance verification
HIPAA compliance
Patient registration
Timeline
Patient Access Representative
Loyola University Medical Center
12.2018 - CurrentRead More
Collections Agent
Arnold Scott Harris
11.2013 - 12.2018Read More
GAGE PARK HIGH SCHOOL
High School Diploma
Read More