Yolanda Yocum
SPANAWAY,WA
Summary
Reliable Shift Leader with 7 years in Starbucks industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
Starbucks
Puyallup, WA
06.2019 - Current
- Responsible in the management of 8k-12k in cash flow operations per day.
- Manage floors from 6-12 cross functioning individuals to increase business efficiently by 10%.
- Leverage store date to accurately forecast inventory needs and reduce waste by 10%.
- Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.
- Mentor 6-12 new and existing employees on selling strategies, customers relationship management, and advanced product knowledge.
- Assist on elevating the inspection rating from 90% to 100% for food handling cleanliness.
Manager
SUBWAY®Restaurants
Lakeland Hills, WA
07.2012 - 06.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Graham Kapowsin High School
Graham, WA06.2009
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Staff Motivation
- Decision-making capabilities
- Goal Setting and Tracking
- Role Modeling
Accomplishments
- Achieved POQ Q1 2020, 2021, 2022
Timeline
Shift Supervisor
Starbucks
06.2019 - Current
Manager
SUBWAY®Restaurants
07.2012 - 06.2019
High School Diploma -
Graham Kapowsin High School