Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Yolanda Zamorano

Phoenix,AZ

Summary

Experienced with tenant relations and lease negotiations, delivering high tenant satisfaction and successful lease agreements. Utilizes strong communication and negotiation skills to ensure smooth leasing processes. Track record of managing tenant needs and resolving issues efficiently.

Overview

3
3
years of professional experience

Work History

Leasing Specialist

Rincon Partners
10.2024 - Current
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Managed over 224 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
  • Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
  • Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
  • Set appointment times for individuals to tour facilities and see available units.
  • Conducted market research to stay informed on current trends and competitor pricing strategies, adjusting rental rates accordingly.

ASSISTANT MANAGER

CAM PROPERTIES
06.2023 - 10.2024
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
  • Tracked store inventories and replenished products according to demand.
  • Executed productivity benchmarks across departments to maximize company revenue.
  • Analyzed consumer data to identify potential target markets for marketing campaigns.
  • Monitored sales performance to identify potential areas for improvement.
  • Facilitated month-end closing processes, invoicing and journal entries.
  • Prepared monthly sales reports and presented them to senior management.
  • Resolved customer complaints and handled refunds and returns to promote satisfaction.
  • Managed company orders, expenditures and sales to meet budget and revenue targets.
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

HR ASSISTANT

Subzero
02.2022 - 06.2023
  • Prepared reports regarding employee turnover rates, absenteeism, performance reviews. in order to provide relevant metrics to management team.
  • Created job descriptions and updated them periodically according to changing needs of the organization.
  • Performed customer service functions by answering employee requests and questions.
  • Maintained positive relationships with employees throughout their employment lifecycle, providing guidance on policies and procedures as needed.
  • Used HR management databases, applying skills in computer applications.
  • Created photocopies, faxed documents, and performed other clerical functions.
  • Worked with coworkers to complete tasks.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Focused on learning new skills and staying updated with industry changes.
  • Responded quickly to meet customer needs and resolve problems.

Education

PSYCHOLOGY - GENERAL PSYCHOLOGY

Universidad del Valle de Mexico
Hermosillo, Sonora
10.2022

Skills

  • Task Delegation
  • Customer Relations
  • Attention to detail
  • Cost Reduction
  • Strategic Planning
  • Emotional intelligence
  • Telephone and email etiquette
  • Application processing
  • Guest complaint resolution
  • Relationship building and rapport

LANGUAGES

Spanish
Fluent
First language

Timeline

Leasing Specialist

Rincon Partners
10.2024 - Current

ASSISTANT MANAGER

CAM PROPERTIES
06.2023 - 10.2024

HR ASSISTANT

Subzero
02.2022 - 06.2023

PSYCHOLOGY - GENERAL PSYCHOLOGY

Universidad del Valle de Mexico

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Yolanda Zamorano