Yolanda D. Mullen
Katy,TX
Summary
Results-oriented Administrator with 15-year background directing team members, managing workloads and monitoring outputs. Exceptionally disciplined and driven individual possessing great leadership and communication skills. Talented at identifying qualitative and quantitative improvements and solidifying relationships with customers.
Overview
21
21
years of professional experience
Work History
Assistant Business Manager
Glenburney Nursing Home
04.2022 - 07.2022
- Manager facility Accounts Receivables system
- Generate billing payor classes
- Complete Month End closings
- Generate and submit all network insurance claims and statements
- Attend all meetings and applicable training sessions
- Produce Medicare UB92’s
- Establish and maintain communication with hospitals, clinics, residents, staff and department leadership
- HR Payroll updates and Marketing strategies
- Prepare deposits and post entries in accounting system
Administrator
MHI Partnership, Inc
Houston,Texas
05.2018 - 11.2019
- Provided comprehensive administrative and secretarial support to enable day-to-day business operations
- Assisted Project Coordinators with research on special projects
- Managed office supplies and equipment; scheduled preventative and reparative maintenance to maintain equipment and minimized operational disruption
- Scanned internal and external termination files for Sales Counselors
- Shipped and distribute FedEx and UPS packages
- Corresponded with site managers when necessary
- Responsible for ordering office supplies
- Maintained hardcopy and electronic files both controlled and working files
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Collected, validated and distributed information to employees.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Computerized office activities, maintained customer communications and tracked records through delivery.
Case Investigator/Quality Control Specialist
The Marker Group
Houston,Texas
01.2014 - 09.2015
- Maintained quality control of medical records including troubleshooting quality-related issues
- Performed quality testing to ensure electronic records aligned with corporate and legal standards
- Monitored and investigated records for discrepancies and accurate information
- Communicated daily with Attorneys/Paralegals, Physicians and Medical Records Coordinators to confirm accuracy and submission of legal records
- Possessed strong communication skills to convey the importance of quality control concepts to technical and non-technical professionals
- Ensured documentation Lifecycle Methodology
- Controlled both hard and electronic documentation
- Created procedures and training outlines on quality assurance
- Executed analytical abilities to identify quality problems and develop appropriate solutions in a timely manner
- Responsible for electronic records safety and department HIPPA regulations
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Created and maintained several databases to track statistical data.
Senior Administrative Assistant/BSL, •Supported Chief Medical Officer, Clinical Quality
United Healthcare
Ridgeland,Mississippi
04.2011 - 07.2012
- Director of Clinical Nursing and Director, Handled all requests for services from providers/members
- Developed and initiate workflow optimization strategies, cost control initiatives, and electronic reporting systems
- Provided information on available network services and transferred members to the appropriate staff
- Managed the referrals process including incoming and outgoing referrals, and prior authorizations
- Managed physician credentialing
- Created presentations and documents
- Coordinated virtual meetings
- Accounts payable/receivables, heavy invoicing, submitted expense reports and managed extensive travel arrangements
- Business Segment Liaison (BSL) – setup new hires, processed transfers and terminations
- Processed telecommunications for all staff
- Processed building and badge request of all employees
Administrative Assistant
Service Corporation International
Houston,Texas
11.2006 - 10.2009
- Supported the Director of Sales, Director of Sales Development Field Managers, and Director of Sales Processes and Training
- Processed new hires with Human Resources, transfers, system access and department relocation for Sales Department
- Coordinated travel arrangements
- Monitored budget, data gathering, and filing
- Produced and distributed monthly staffing reports for all members of the management team
- Purchased hardware and software licenses
- Performed application updates and trained staff for multiple SCI location markets
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
EDGAR Specialist/Line Supervisor
Edgar
Atlanta, GA - Houston,TX
06.1993 - 11.2006
- Assisted in providing high quality support to Manager of EDGAR
- Ensured company objectives and filing deadlines were met
- Supervised staff with document conversions in preparation of SEC filings
- Proofed and edited 10-Q's, Proxy, DEF14A, S-1, S-3, and press releases for Fortune 500 corporations’ documents were reviewed for consistency and accuracy
- Supervised a staff of 25 employees across three shifts
- Prioritized and delegated work tasks to ensuring on-time completion of filing submissions to SEC
- Responsible for updates and deliverables on SEC compliance procedures
- Assisted with coordinating training material
- Maintained a high level of confidentiality
- Traveled to multiple Bowne locations within the U.S
- Conducting ISO 9001 audits
- Prepared reports to evaluate workflow and production output to identify areas for targeted improvement.
- Maintained employee schedules to cover weekday, evening and weekend shifts.
- Evaluated employee performance in quarterly reviews and recommended strategies for improvement.
Education
M.S - Healthcare Administration
B.S - Business Administration/Human Resources
A.S - Administrative Management
Skills
- Microsoft Office Suite
- SharePoint
- SAP
- Documentum
- ResX
- CareOne/Point ClickCare
- FACETS
- Concur
- Document Migration
- Create Standard Work Procedures
- Workflow Optimization
- Marketing Administrator
- Correspondence and Reporting
- File and Records Management
- Customer Service
- Problem Anticipation and Resolution
- Regulatory Compliance
- Sales Tracking
- Finance and Accounting Oversight
Timeline
Assistant Business Manager
Glenburney Nursing Home
04.2022 - 07.2022
Administrator
MHI Partnership, Inc
05.2018 - 11.2019
Case Investigator/Quality Control Specialist
The Marker Group
01.2014 - 09.2015
Senior Administrative Assistant/BSL, •Supported Chief Medical Officer, Clinical Quality
United Healthcare
04.2011 - 07.2012
Administrative Assistant
Service Corporation International
11.2006 - 10.2009
EDGAR Specialist/Line Supervisor
Edgar
06.1993 - 11.2006