Yolande Lindsay
Troutman,NC
It is never too late to be what you might have been.
George Eliot
Summary
Experienced in managing client accounts and streamlining processes within fast-paced environment, looking to transition into new field. Developed strong analytical and problem-solving skills, along with ability to coordinate projects and communicate effectively with diverse teams. Eager to apply these transferable skills to contribute to new and exciting opportunity.
Overview
20
20
years of professional experience
4
4
Certification
2
2
Bachelors degrees
Work History
Major Account Coordinator
MAPEI Corporation
09.2022 - Current
- Coordinated client meetings with up to 20 people to improve communication and project outcomes.
- Managed approximately 30 incoming calls, emails and direct messages per day from customers.
- Developed account plans for strengthening client relationships and achieving strategic goals.
- Improved client satisfaction by swiftly resolving inquiries and concerns.
- Enhanced project timelines with effective coordination and planning.
- Managed account details, contributing to streamlined operations and efficient service delivery.
- Drafted proposals and presentations for supporting sales efforts and client retention.
- Assisted in budget management to optimize resource allocations and project delivery.
- Increased efficiencies by updating account records and maintaining accurate documentation.
- Conducted market research for identifying new opportunities and expanding client base.
- Prepared reports and analyses to support decision-making and strategic planning.
- Strengthened client loyalty with personalized service and attentive account management.
- Enhanced communication with clients by maintaining regular updates and follow-ups.
- Assisted in contract negotiations to ensure favorable terms and client satisfaction.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
Online Merchandising Specialist
Lowe's Home Improvement
03.2020 - 09.2022
- Organized product displays to enhance customer experience and drive sales.
- Managed approximately 70 incoming calls, emails and direct messages per day from customers /Vendors.
- Ensured accurate pricing and signage with routine updates.
- Coordinated with team members to execute merchandising plans effectively.
- Updated planograms consistently to meet brand standards.
- Collaborated with over 100 vendors to ensure timely product data management.
- Conducted regular audits to verify product availability and accuracy.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Streamlined internal processes for better efficiency in account management tasks.
- Developed customized account plans for clients to help them achieve their business goals.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Central Quoting Coordinator
Lowe's
01.2018 - 03.2020
- Coordinated project activities to ensure timely completion.
- Managed approximately 50 incoming calls, emails and direct messages per day from customers.
- Improved efficiency by managing schedules and resources.
- Organized events for enhanced team collaboration.
- Streamlined communication, facilitating smooth operations.
- Developed reports to support strategic planning.
- Enhanced project outcomes through effective stakeholder management.
- Managed documentation processes for increased accuracy.
- Assisted teams with coordination of complex tasks.
- Improved process flow by implementing best practices.
- Monitored project progress, ensuring targets were met.
- Facilitated meetings to align team objectives.
- Enhanced client satisfaction by maintaining open channels of communication.
- Improved team productivity with effective time management.
- Supported project teams to achieve key milestones.
- Enhanced operational workflows, optimizing resources.
- Developed training materials for improved onboarding processes.
- Liaised between departments to foster collaboration.
- Improved project visibility by maintaining detailed records.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
Kindergarten Teacher's Assistant
Iredell-Statesville Schools
03.2016 - 01.2018
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Assisted up to 25 students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline for 25 students.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Helped teachers manage bus loading and unloading.
- Graded and provided feedback on assignments.
- Collaborated with instructors to develop engaging lesson plans.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Monitored students in computer lab to enforce proper use of resources.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Took part in professional development workshops to boost skills.
- Developed and delivered presentations on course topics.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Business intelligence
05.2021
Bachelor of Arts - Digital Design
01.2006
Skills
- Teamwork and collaboration
- Account management
- Customer engagement
- Project coordination
- Communication skills
- Strong work ethic
- Exceptional customer service
- Performance improvement
- Staff training and development
- Business objective analysis
- Business development and planning
- Operations management
Certification
- CDL
- June2016 to Present
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- NC Driver's License
Languages
Afrikaans - Expert
English - Expert
Accomplishments
- Achieved 98% Item Quality online experience by completing rigorous tasks,with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- Collaborated with team of 15 in the development of Lowe's Store Managers Meeting vision and execution.
- Documented and resolved Item Quality score of 38% which led to an increase of overall score 98%.
Interests
- Crafting and DIY Projects
- Photography
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Passionate about balancing physical health with mental and emotional wellness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefits401k matchPaid time offTimeline
Major Account Coordinator - MAPEI Corporation
09.2022 - Current
Online Merchandising Specialist - Lowe's Home Improvement
03.2020 - 09.2022
Central Quoting Coordinator - Lowe's
01.2018 - 03.2020
Kindergarten Teacher's Assistant - Iredell-Statesville Schools
03.2016 - 01.2018
- CDL
- June2016 to Present
Grand Canyon University - Bachelor of Science, Business intelligence
South African School of Motion Picture Medium And Live Performance - Bachelor of Arts, Digital Design
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