Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yolande Voltaire

Margate

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

1
1
Certification

Work History

Medical Assistant

Pediatric associates
08 2015 - Current
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Medical Assistant

South Florida Medical Group
03 2008 - 07 2015
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Customer Service Representative

Xfinity Comcast
01 2006 - 03 2008
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Nursing - Nursing

Broward College
08.2005

Medical Assistant - Medical Assistant And Phlebotomy

Everest University - Fort Lauderdale
01.2008

Certified Nursing Assistant - provides basic patient care and support to nurses and other medical providers. CNAs work in a variet

Center for Career Training
06.2015

LPN - Changing dressings Collecting urine and stool samples Bathing and dressing patients Supervising n

Chancellor University
01.2021

Skills

  • Completing insurance forms
  • Laboratory maintenance
  • Phlebotomy
  • Ambulating and repositioning patients
  • Emergency procedures understanding
  • Indirect Patient Care
  • Wound care specialist
  • Knowledge of EKG rhythm interpretation
  • Assisting with physical exams
  • Efficient and reliable team player
  • Prioritizing stat orders

Certification

  • CNA - Certified Nurse Assistant
  • CMA - Certified Medical Assistant

Timeline

Medical Assistant

Pediatric associates
08 2015 - Current

Medical Assistant

South Florida Medical Group
03 2008 - 07 2015

Customer Service Representative

Xfinity Comcast
01 2006 - 03 2008

Nursing - Nursing

Broward College

Medical Assistant - Medical Assistant And Phlebotomy

Everest University - Fort Lauderdale

Certified Nursing Assistant - provides basic patient care and support to nurses and other medical providers. CNAs work in a variet

Center for Career Training

LPN - Changing dressings Collecting urine and stool samples Bathing and dressing patients Supervising n

Chancellor University

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Yolande Voltaire