Yolandria Smith
Business Management
Macon,GA
Summary
Dependable Management and Supervisory skills, bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Very dependable and detail oriented. Excellent team building skill, by teaching, coaching and training associates to achieve their enthusiasm to achieve a common goal. Excellent customer service skills with the ability to create a diverse work place for customers and associates. Outstanding team recognition techniques to create a competitive, safe, and learning environment for the workplace.
Overview
24
24
years of professional experience
Work History
Merchandising Department Supervisor
The Home Depot
4635 Presidential Parkway Macon, GA 31206
03.2000 - Current
- Partnered successfully with management team to produce year over year sales growth
- Spearheaded cross-functional initiative to achieve sales goals
- Strengthened company's business by leading implementation of excellent customer service
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Worked directly with associates to achieve overall consistentcy
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Developed and rolled out new policies.
Education
Management and Supervisory Development - Management
Central Georgia Technical College
2011
Skills
- Exceptional interpersonal communication
- Client account management
- Effective leader
- Budget development
- Staff training/development
- Employee scheduling
- Consistently meet goals
- Efficient multi-tasker
- Project management
- Product development
- Conflict resolution
- Customer service-oriented
- Organized
- Human resources management
- Deadline-oriented
Accomplishments
- Staff Development:
Trained staff during onboarding and orientation process
Customer Service:
Ensured superior customer service by teaching, coaching, training and modeling behaviors for compliance. - Staffing
Worked directly with Human Resources to streamline hiring and onboarding process. - Supervision
Supervised sales team to monitor sales activity and goal achievement.
Timeline
Merchandising Department Supervisor
The Home Depot
03.2000 - Current
Management and Supervisory Development - Management
Central Georgia Technical College
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