Yolaunda "Yogi" Collier

• Designed personalized travel itineraries based on client preferences and budget.
• Organize travel arrangements and itineraries for senior leadership.
• Researched and provided information on destinations, accommodations, and activities.
• Coordinated bookings for flights, hotels, and transportation services for clients.
• Developed relationships with clients to understand their travel needs and preferences.
• Provided guidance on travel documentation requirements and safety protocols.
• Managed executive calendars and coordinated appointments efficiently.
• Created presentations using office software for stakeholder meetings.
• Assisted in project management by tracking deadlines and deliverables.

• Facilitated communications between healthcare providers and pharmacists to meet customers' needs.
• Operated POS system and terminals to complete customer orders and update accounts.
• Answered customer questions and referred to pharmacist for medication information.
• Processed credit card, EBT and cash payments with electronic computer system.
• Verified written prescription and refill requests to confirm complete and accurate information for pharmacists.
• Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
• Answered telephone calls and assisted customers by directing calls to appropriate personnel.
• Processed medical insurance claims to calculate copayments.

• Managed reception and lobby area, greeted visitors and responded to requests for information.
• Received and screened high volume of internal and external communications.
• Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
• Created and maintained spreadsheets and developed administrative and logistical reports.
• Supported clerical needs of more than 10 Geological Managers, including taking messages, scanning documents and routing business correspondence.
• Served as central point of contact for all outside vendors needing to gain access to building.
• Managed building access and supplied key cards to employees and visitors.
• Maintained business records by updating customer information.
• Assisted with administrative tasks, including filing, answering phones and meeting organization
• Maintained up-to-date department organizational chart.
• Organized files, developed spreadsheets, faxed reports and scanned documents.

•Reviewed medical chart data and patient charts for accuracy and missing information

•Conducted research using medical chart databases to verify patient, hospital and doctor's information

•Reached out to medical facilities to request patient charts and medical data

Worked with home office staff to schedule projects and plan chart review timeline schedules

• Evaluated customer account information to assess current issues and determine potential solutions.
• Assisted approximately 30 customers each hour with fuel account questions.
• Documented conversations with customers to track requests, problems and solutions.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Trained 5 new employees each quarter in procedures and policies in order to maximize team performance.
• Set up and activated customer accounts to alleviate burden on account managers
• Created and implemented process improvements to reduce workloads and bolster callback efficiency.
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Delivered high level of service and support to each customer, paving way for future business opportunities.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Consulted with customers to determine best methods to resolve service and billing issues.

• Interviewed, on-boarded, developed and oversaw daily activities of 20 clerical and administrative office personnel.
• Quoted and prepared proposals for college football programs recruiting data.
• Managed office budget to handle all needs, including inventory, postage and vendor services.
• Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
• Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
• Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
• Automated office operations to manage client correspondence, record tracking and data communications.
• Oversaw office financial management, including AP/AR and payroll administration.
• Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
• Served as main point of contact for outside vendors.
• Managed office inventory by maintaining documentation of stock.
• Updated employee paperwork and records.
• Scheduled appointments and maintained master calendar.
• Generated financial reports for management review.
• Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
• Planned and executed successful corporate meetings, lunches and special events for groups of up to 20.
• Managed financial documentations such as expense reports and invoices.
• Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
• Drafted internal documents and memoranda.
• Coordinated logistics for corporate events.
• Provided scheduling and ensured timely and effective allocation of resources and calendars.
• Produced professional and error-free letters, presentations and spreadsheets.