YOLETTA P. HALL
Detroit,MI
Summary
Career Summary: Transportation professional experienced in quality control and inspections. Offers skills in time management, knowledge of safety measures and background with customer service. Looking to put knowledge and abilities to good use in transportation position focused on cost control and leading capable teams.
Overview
10
10
years of professional experience
Work History
Life Insurance Agent
Northstar
Southfield, MI
11.2021 - 03.2022
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 50%.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Life Producer
Primerica
Auburn Hills, MI
08.2020 - 09.2021
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Obtained underwriting approval by completing application for coverage.
- Established 100% customer satisfaction with internal and external clients.
- Managed over 50 customer calls per day.
Vehicle Operator
City of Detroit
Detroit, MI
08.2016 - 03.2018
- Upheld high standards of cleanliness, sanitation and service.
- Maintained vehicle cleanliness to maximize passenger satisfaction.
- Minimized mechanical issues by adhering to vehicle maintenance schedule.
- Completed individual and business documentation on-time and with minimal errors.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Cleaned vehicle regularly to maintain professional appearance.
- Minimized liability by consistently following road rules when driving.
Title Auditor
Aerotek
Detroit, MI
01.2015 - 07.2016
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Complied with established internal procedures by examining reports, processes and documentation.
- Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
- Performed strategic planning, execution and finalization of audits.
- Managed over 50 customer calls per day.
Bus Driver
ABC Student Transportation
Detroit, MI
12.2014 - 12.2015
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained MI driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety
Dispacth Courier II
DMC
Detroit, MI
01.2013 - 12.2014
- Dispatched driver's to pick up scheduled and stat specimens.
- Created reports for labs and physician's.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Drove safely at all times to avoid accidents and harm.
- Tracked delivery information, mileage and fuel use while on shift.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Handled 70 calls per day to address customer inquiries and concerns
Producer
5 Links
Rochester, NY
07.2010 - 01.2013
- Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
- Identified appropriate marketing channels and target customers for campaigns.
- Monitored trends in social media, industry and competitive landscape to create new material.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Developed advertisements with impactful messages to stimulate engagement and reach target audiences.
- Prepared over 50 marketing contracts and finalized paperwork for network marketing hires on projects
Secretary
MDHA
Nashville, TN
12.2009 - 06.2010
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Conducted bid openings for contractor's to update low income families homes.
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Handled daily scheduling tasks and provided administrative support for entire department
- Entered data into system and updated customer contacts with information to keep records current
Education
High School Diploma -
Thomas M. Cooley
Detroit, MINo Degree - Central Processing
Wayne County Community College District
Detroit, MI06.2008
Skills
- Marketing Strategy Development
- Administrative Support
- Insurance Coverage Verification
- Client Prospecting
- Passenger Behavior Monitoring
- Speech Clarity
- Adult AED and CPR
- Cleanliness and Sanitation
- Public Interaction
- Storage Procedures
- Federal Guidelines
Additional Information
- Training and certifications: , MI Notary Commission KY Life Insurance License MI Resident Life insurance license TN Life insurance License SC Life Insurance License IA Life Insurance License OK Life Insurance License TX Life Insurance License Class A CDL Class B CDL
Timeline
Life Insurance Agent
Northstar
11.2021 - 03.2022
Life Producer
Primerica
08.2020 - 09.2021
Vehicle Operator
City of Detroit
08.2016 - 03.2018
Title Auditor
Aerotek
01.2015 - 07.2016
Bus Driver
ABC Student Transportation
12.2014 - 12.2015
Dispacth Courier II
DMC
01.2013 - 12.2014
Producer
5 Links
07.2010 - 01.2013
Secretary
MDHA
12.2009 - 06.2010
High School Diploma -
Thomas M. Cooley
No Degree - Central Processing
Wayne County Community College District
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